Dyson Returns Policy
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- To return a Dyson.com, MyDyson™ app, or Dyson Call Center machine purchase for a full refund, you need to return the machine within 30 days from the delivery date. This policy excludes wearable devices such as Dyson OnTrac. Dyson headphones have a 14-day refund policy from the shipped delivery date.
- Different conditions apply to Dyson Oral Care Devices. Change-of-mind returns are accepted only within 30 days of delivery and only if the product remains unopened and unused.
- Shipping for returns is free.
- Please allow up to 4-8 weeks for return processing. Once complete, your refund will be issued within 10-14 business days. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.
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1. Complete the online return in our portal
To return a Dyson.com, MyDysonTM app or Dyson Call Center machine purchase for a full refund, you need to return the machine through the portal 30 days* from the delivery date.
Dyson Oral Care Devices are not currently eligible for return through the online portal. To request a return, please contact Dyson at 1-866-MY-DYSON (1-866-693-9766).
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2. Return your Dyson technology
A prepaid label will be sent to you by email. Affix the label to your package and drop it off at a collection point. We will keep you informed by email of the progress of your return.
For Dyson Oral Care Device returns, do not return the product until you have received return instructions from Dyson.
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3. Receive your refund
Once we have received and validated the return, we will refund you via the payment method used when the order was placed.
For Dyson Oral Care Device returns, Dyson may inspect the product to confirm compliance with the applicable return conditions before issuing a refund.
You will receive your refund within 14 days maximum.
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Dyson Direct Return Policy
Dyson Machines
To return a machine purchased from Dyson.com for a full refund, you must return the machine within 30 days from the delivery date. For machine purchases made at a Dyson Demo Store or Dyson Service Center, the return must be made within 30 days from the purchase date. Dyson Direct will pay for eligible standard return shipping.
Different return periods or conditions apply to certain products, as described below.
Dyson Headphones
This policy excludes wearable devices such as Dyson Zone and Dyson OnTrac. Dyson headphones have a 14-day refund policy from the delivery date. If purchased at a Dyson Demo Store or Dyson Service Center, the return must be made within 14 days from the purchase date. Dyson Direct will pay for eligible standard return shipping.
Dyson Oral Care Devices
Dyson Oral Care Devices may be returned for a change of mind within 30 days from the delivery date or, if purchased at a Dyson Demo Store or Dyson Service Center, within 30 days from the purchase date. To qualify for a change-of-mind return, the product must remain unopened and unused.
A Dyson Oral Care Device is considered opened if the hygiene seal has been broken.
To request a return, contact Dyson at 1-866-MY-DYSON (1-866-693-9766). Do not send or bring the product to Dyson before receiving return instructions.
Once received, Dyson will inspect the product to confirm that it meets the applicable return conditions. Products that do not meet the unopened and unused conditions are not eligible for a change-of-mind refund.
The unopened and unused restriction applies only to change-of-mind returns. It does not affect the support or remedies available if the product is defective, damaged, unsafe, incorrectly supplied, or covered by an applicable Dyson warranty or legal requirement.
Refurbished and Final Sale Machines
Dyson Outlet refurbished machines and Final Sale machines, including the first-generation Dyson Airwrap, are final sale and are not eligible for change-of-mind returns. They remain eligible for applicable warranty service.
If your machine arrived damaged or you received the wrong product, please contact us.
Product Modifications
Intentional cosmetic decoration or modification that may impact a machine’s resale, refurbishment, restoration or usability will void the terms of the Dyson return policy.
How to Return a Machine
If you wish to return any machine purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or submit the above form prior to returning your merchandise.
To receive a full refund for a machine purchased from Dyson Direct, please follow these three steps:
- Call the Contact Center to initiate your return or submit the online return form to identify the correct return shipping address and method.
- Package the item or items to be returned in the original Dyson packaging.
- Send your returned item or items to Dyson using the authorized prepaid shipping method within the applicable return period. Unauthorized COD shipments will not be accepted.
For Dyson Oral Care Devices, contact the Contact Center before returning the product. The product must remain unopened and unused to qualify for a change-of-mind return.
Miscellaneous Items Sent to Dyson
If you send miscellaneous items to Dyson, please notify us as soon as possible. If you have not claimed your item or items and paid any associated charges within 60 days after Dyson receives them, Dyson reserves the right to consider the items abandoned.
Where possible, Dyson will provide notice using the email address on file. If Dyson does not hear from you within 60 days after receiving the items, Dyson reserves the right to dispose of them in accordance with applicable law. Dyson reserves its statutory and other lawful liens for unpaid charges.
Counterfeit Products
If a product is returned to Dyson and, upon inspection, Dyson determines that the product is not a genuine Dyson product (i.e., it is counterfeit), the product will not be eligible for a refund, exchange, credit, or any other return-related remedy under this Returns Policy.
You acknowledge and accept that, in its sole discretion, Dyson may:
- return the counterfeit product to you; or
- permanently retain or destroy the counterfeit product and provide you with a letter confirming that the product has been determined to be counterfeit, which you may present to the seller of the product, payment provider, or credit card issuer when seeking reimbursement.
Counterfeit products may be unsafe for use. Dyson reserves the right to retain or destroy counterfeit products in order to: (a) prevent personal injury or property damage; (b) prevent the resale or further distribution of counterfeit products; and (c) protect the Dyson brand, consumers, and reputation.
Further information regarding counterfeit products is available at https://www.dyson.com/campaigns/counterfeit-machines.
Refund Processing
Please allow 4–8 weeks for return processing. Eligible machines returned to Dyson Direct will receive a full refund to the original payment method, and Dyson Direct will pay for eligible standard return shipping.
Dyson reserves the right to reject a return request in cases of suspected or actual fraud or abuse of the return policy.
Contact Us
If you have questions, you can contact us by email or phone:
- [email protected] – Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours.
- 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8:00 a.m. to 8:00 p.m. Monday through Friday and from 9:00 a.m. to 6:00 p.m. Saturday. The Helpline is closed Sunday.
Money-Back Guarantee for Formulations
At Dyson, we stand behind our products and quality controls. If you are not satisfied with an eligible Dyson formulation product purchased from the Dyson website, you may request a refund or replacement within 60 days from the date of purchase. The Guarantee is limited to original end-user purchasers in the United States.
The formulation Money-Back Guarantee is separate from the return conditions applicable to Dyson Oral Care Devices.
How to Claim the Guarantee
To submit a Guarantee request, call our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766). Please have your Dyson.com order information and the reason for your dissatisfaction available.
Dyson may ask you to submit photographs of the product or its packaging, mail the unused portion of the product to Dyson, or provide other information needed to process your request.
You must submit your Guarantee request within 60 days from the original purchase date. You are responsible for any costs incurred in mailing the product and proof of purchase.
Guarantee Guidelines
Dyson reserves the right to verify the information provided, require valid proof of purchase, and deny a Guarantee request in cases of suspected fraud or where Dyson concludes that the purchaser has abused the Guarantee.
Dyson may amend or terminate the Guarantee at any time without notice.
Effective: September 11, 2026
Frequently asked questions
To return a product purchased directly from Dyson, please complete the following steps:
- Click the "Start a Return" button above.
- Our Customer Service team will review your request and provide return instructions.
- Once authorized, package the product securely and follow the instructions provided by Customer Service.
Please note:
- You must obtain return authorization before sending any product back to Dyson.
- Unauthorized returns may not be accepted.
- Eligible products returned in accordance with our return policy will receive a refund to the original method of payment.
- Refunds are typically processed within 10-14 business days after the returned product is received and processed.
- Counterfeit, stolen, or otherwise ineligible products are not eligible for return or refund.
- Products purchased from another retailer should be returned to the retailer of purchase.
Dyson Oral Care Devices are subject to special return conditions.
For a change-of-mind return, Dyson Oral Care Devices must:
- Be returned within the applicable return period;
- Be unused;
- Be unopened; and
- Have the original packaging seal intact.
If the packaging has been opened, removed, altered, or damaged, the Dyson Oral Care Device is not eligible for a change-of-mind return.
To initiate a return, please contact Dyson Customer Service through the "Start a Return" process above. Our team will review your request and provide further instructions.
Bring your product and proof of purchase to the Dyson Demo Store where the purchase was made. A Dyson expert will assist you with the return process.
If you are unable to return your purchase to a Dyson Demo Store, please contact Customer Service for assistance.
Refund timing may vary depending on your payment method and financial institution.
For eligible Dyson Direct returns, Dyson will provide standard return shipping at no cost to the customer. Expedited shipping charges are non-refundable.
When applicable, Dyson will provide a prepaid shipping label as part of the return authorization process.
Products purchased at Dyson.com should generally be returned through the Dyson.com return process.
Please contact Customer Service if you require additional assistance.
Products purchased outside the United States may not be eligible for return or exchange within the United States.
Please contact the Dyson organization in the country where the product was purchased for assistance.
For purchases made on Dyson.com, Dyson generally does not offer exchanges unless the product arrived damaged.
If you wish to purchase a different model, color, or configuration, the original product must be returned in accordance with Dyson's return policy and a new purchase must be made.
Products remain eligible for warranty support where applicable.
For Dyson.com purchases, refunds are typically processed within 10-14 business days after the returned product is received and processed.
For Dyson Demo Store purchases, refunds are generally processed when the return is completed.
Depending on your financial institution and payment method, it may take one or more billing cycles for the credit to appear on your account.
Refunds are issued to the original form of payment used for the purchase.
Processing times may vary depending on your payment provider or financial institution.
Products returned outside Dyson's applicable return period are generally not eligible for return or refund.
If your product is not functioning properly, it may still qualify for support under Dyson's warranty. Please visit Dyson Support or contact Customer Service for assistance.
Products identified as Final Sale, including Final Sale Outlet products, are not eligible for return or exchange.
Refurbished products and Final Sale products remain eligible for applicable warranty service unless otherwise stated.
If your product arrives damaged or develops a covered warranty issue, please contact Customer Service.
If you purchased your Dyson product using Affirm, any eligible refund will be credited through Affirm after the return has been processed.
Please contact Affirm directly if you require assistance with your payment plan or refund status.
Refunds are generally issued to the original method of payment used for the purchase.
If you received a Dyson product as a gift and need assistance with a return, please contact Customer Service.
If your order included a free gift, promotional item, or free accessory as part of a qualifying purchase, the promotional item may need to be returned if you return the qualifying product.
If your order included free formulations provided with a Dyson Oral Care Device purchase, Customer Service will advise whether those formulations must be returned. Unless Dyson instructs you otherwise, free formulations provided with the qualifying purchase may be kept.
Customer Service will provide specific instructions during the return process.
Proof of purchase is the best way to facilitate a return and refund.
If you cannot locate your proof of purchase, Dyson will attempt to verify your order details. However, Dyson cannot guarantee a refund where proof of purchase cannot be verified.
Where possible, please use the original Dyson packaging when returning a product.
If the original packaging is unavailable, you may use alternative protective packaging suitable for shipping.
Please note that Dyson Oral Care Devices are subject to separate return requirements and must satisfy the applicable unopened requirements to qualify for a change-of-mind return.
No. Products purchased from another retailer must be returned in accordance with that retailer's return policy.
Dyson may still be able to provide warranty support for eligible products. Please contact Customer Service if you require assistance.
Contact us
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Live chat
Our Dyson Digital Assistant is available 24/7.
If you can't find the information you're looking for, or need more help, you'll be transferred to one of our Experts. Our operation hours are: 7am-12am CST.
To start a chat, click on the purple icon in the bottom right-hand corner of your screen.
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Phone
1-866-693-9766
Our helpline hours:- 8:00am to 8:00pm CST Monday to Friday
- 9:00am to 6:00pm CST Saturday
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