Are flight crews sometimes the last to know about cancellations?
Veteran flight attendant Kristie Koerbelâs tips for travelers on navigating the current travel chaos and cancellations, as published in The New York Times, also had some interesting tidbits about the airline industry as a business.
Koerbel wrote that it is wise to download the app of the airline you are flying â or trying to fly, that is â because âin some cases you will know a flight is canceled before the flight crew even knows.â She also said travelers can use the app to track bags, the whereabouts of the incoming flight, and to rebook.
Another interesting factoid? Hereâs why you will be chilled flying in short-sleeves.
âHere is a flight attendant secret: We sometimes keep the airplane cold intentionally. For people who struggle with airsickness, heat makes it worse. We donât want anyone to use those sick sacks,â Koerbel wrote.
Koerbel tied some of the spate of flight cancellations to a fact that many people in the travel industry already know â there are time limits to how long flight crews can work.
âSomething that is not common knowledge is that flight crews have time limits on how long they can work, generally 12 to 16 hours at a stretch,â Koerbel wrote. âBesides being unsafe, itâs illegal for us to fly longer than that. If your flight crew gets delayed and hits that time, it doesnât matter if you have somewhere to be, we are done when we are done. The way things are right now, there arenât many back up crews, so your flight may be canceled.â
The labor shortage at airlines and airports isnât all about flight attendants and pilots.
âNow we are short-staffed and overworked,â she wrote. âNot just pilots and flight attendants, but also ground crews. You may not think about ground crews, but without them there is no one to park the planes, drive the jet bridges so you can board and get off, load your bags and retrieve them, or scan boarding passes.â
All of those airline buyouts or staff cuts during the pandemic have come home to roost, so to speak, as workers bolted to leave the airline industry. When Amazon and Uber offer comparable compensation to low-paid ground crews, the airline industry has a problem.