Hi, I’m Marla Olsen

A PRODUCT/user experience designer passionate about

Creating better‍

user experiences
CHECK OUT MY WORK
Screenshots of mobile and desktop versions of the new ServiceNow Learning Onboarding page

Jumpstarting Learning
via a New Onboarding

Helping prospective learners get started—a tale of helping people gain the skills needed to qualify for careers they’d love
TELL ME MORE »  [PDF]

Kickstarting New Careers, Exceeding Business Goals

Getting those interested in a new career to the right place to do so—a tale of filling in a crucial missing step
TELL ME MORE »  [PDF]
Screenshots of mobile and desktop versions of the new ServiceNow Career Journeys page
Photo taken at sunset, showing the silhouette of a man pointing at the North Star

Creating an Actionable Vision for a Mo' Better Site

Providing the guiding star for a site overhaul—a tale of developing a product design/UX strategy for getting
buy-in to build a better client experience
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Simplifying Creating Wall Art
to Seize a Market Opportunity

Creating a new next-gen experience without the next-gen back-end, or a tale of the “Mission Impossible” theme song
TELL ME MORE »  [PDF]
Screenshot of the new mobile-based tool for creating Wall Art at Shutterfly
Mobile and desktop version of the redesigned shopping cart for Shutterfly

Streamlining Checkout to Dramatically Boost Conversion

Getting the new design right for the next decade, or a tale of the iceberg and “here be dragons”
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Clarifying Order Status for
Six-Figure Cost Savings

Persistence pays off, or a tale of squeezing in significant new UX improvements on a shoestring
TELL ME MORE »  [PDF]
Mobile and desktop version of the redesigned order status page for Shutterfly
Woman biting her nails in anticipation

I See You Shiver With Antici...

With a wide variety of projects from my many years of experience, it’s tough to choose just a few to showcase, but more will be coming soon
Desktop version of an AI assistant for ServiceNow

Faster Trouble Shooting and Guidance Using AI Assistants

Two projects helping ServiceNow learners better figure out which courses to take/certifications to pursue, as well as fix minor problems with their training simulators without having to wait for technical support—a tale of AI-guided suggestions.
TELL ME MORE »  [PDF]

I See You Shiver With Antici...

With a wide variety of projects from my many years of experience, it’s tough to choose just a few to showcase, but more are available on request
Photo of a woman looking to the side with an expression of anticipation. She has large brown hair and is wearing an apple green sheet. Her left hand , with fingers curled, is held up to her mouth, which has a slight smile.
Designed and created by Marla Olsen © Copyright 2020-Present