What type of patients do you transport?

MedCenter Air transports adult, pediatric, neonatal, and specialty critical care patients who require safe, coordinated medical transport. Each request is reviewed based on the patient’s condition, required level of care, and transport needs.

Where can MedCenter Air transport patients?

MedCenter Air provides regional, domestic, and international medical transport based on clinical need, aircraft capability, destination requirements, and operational feasibility. International missions may include medical repatriation to or from the United States.

Do you provide bedside-to-bedside transport?

Yes. MedCenter Air coordinates bedside-to-bedside medical transport, including ground transportation to and from the airport when needed. Our team works with the sending and receiving facilities to coordinate the appropriate aircraft, clinical crew, ground transportation, and handoff of care.

How is the appropriate type of transport determined?

Each request is reviewed based on the patient’s clinical condition, urgency, distance, location, weather, required level of care, and other operational factors. MedCenter Air may coordinate fixed-wing, rotor-wing, or ground critical care transport based on the needs of the patient and mission.

Who can request a transport, and how do I get started?

Hospitals, healthcare providers, case managers, and other authorized care teams may contact MedCenter Air to discuss a potential transport. Patients and family members may also contact us for guidance, although coordination with the treating medical team is generally required before transport can be arranged.

What information is needed to begin a transport review?

Information commonly needed includes the patient’s current clinical condition, treatment summary, required level of care, airway or ventilator needs if applicable, medications and infusions, sending and receiving facility information, and physician contact information. Additional clinical or financial information may be requested depending on the mission.

What level of clinical care can be provided during transport?

MedCenter Air provides advanced critical care based on the patient’s needs, crew configuration, and transport platform. Capabilities may include advanced airway and ventilator management, continuous monitoring, sedation, IV and vasoactive infusions, pumps, chest tubes and drains, and neonatal or pediatric specialty care. Each mission is evaluated individually to ensure the appropriate personnel and equipment are available.

Do you transport patients requiring ECMO, VAD, Impella, or IABP support?

Patients requiring advanced mechanical circulatory or cardiopulmonary support may be considered for transport. These missions require specialized planning, personnel, equipment, and medical oversight. Capability is determined on a case-by-case basis following clinical and operational review.

Do you transport psychiatric or behavioral health patients?

These transports may be considered when clinically and operationally appropriate. Additional assessment, staffing, safety precautions, or specialized support may be required based on the patient’s condition and transport needs.

Can a family member travel with the patient?

When safe and operationally appropriate, one support person may be permitted to accompany the patient. Final approval depends on the aircraft, available space, weight considerations, patient condition, crew requirements, and overall mission profile.

Does insurance cover air medical transport?

Coverage varies by insurance plan, medical necessity, distance, authorization requirements, and other factors. MedCenter Air and the referring care team can help identify the appropriate next steps, but final coverage and patient financial responsibility are determined by the payer.

How long does transport planning take?

Timing depends on the patient’s condition, distance, aircraft and crew availability, weather, airport access, receiving-facility readiness, and any required clearances or authorizations. Some transports can be arranged within hours, while more complex domestic or international missions may require additional coordination.

What happens if weather or logistics delay a transport?

Patient and crew safety remain the priority. A mission may be delayed, rerouted, rescheduled, or changed to another transport option when weather, airport conditions, aircraft availability, or other operational factors affect safe completion of the mission.

How does MedCenter Air ensure safety?

Every mission is evaluated using clinical and aviation safety considerations, including patient condition, weather, aircraft capability, weight and balance, airport conditions, equipment needs, and crew requirements. MedCenter Air may delay, modify, or decline a mission when conditions do not support safe transport.

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