Update your information

To make sure our support team can assist you at all times, it’s important to keep your contact information up-to-date.

Follow the steps below to update your contact information. 

What to know about updating your contact information

• Once you follow the steps below, your contact information will be automatically updated in our system
• After it’s updated, Support will use the new number or email address any time there’s a support issue and we need to contact you
• During trips you can always call us through the in-car screen, or from the Help tab in the app.

How to update your phone number

1. Open the Waymo app.
2. On the bottom menu, tap the Account tab.
3. Tap Edit account.
4. Tap Mobile number.
5. Enter your mobile number, then tap Next.
6. Check your text messages for a code and enter it.

How to update your email address

Your Waymo account is connected to your Google account.

Learn how to change the email address for your account. 

Sign out of your account

You can sign out of your Waymo account through the Waymo app. Keep in mind, you can’t sign out of your Waymo account while on an active trip. 

How to sign out of your account

1. Open the Waymo app.
2. On the bottom menu, tap Account.
3. Tap Edit account.
4. Select Sign out.