We've created a series of practical case studies to help property businesses learn from common complaint scenarios and improve their approach to complaint handling and resolution.
Registered businesses can access our case study library in the member portal.
Three property businesses have been expelled from our scheme after failing to pay compensation awards to consumers.
Expulsion is a last resort, but it plays an important role in protecting consumers and maintaining confidence in our service.
On #OmbudsDay2026, hear from our Chief Ombudsman Lesley Horton about the value and impact of our work to help consumers and property businesses and support a stronger, fairer housing sector.
Read our 2025 annual report to find out more: tpos.co.uk/wp-content/upl…@OmbudAssoc
Letting agents and landlords in Scotland must investigate any reports of damp and mould within specific timescales to ensure issues are identified early and resolved quickly.
View the full requirements and guidance on the Scottish Government's website: gov.scot/publications/a…
