ClickSoftware explained

ClickSoftware
Type:subsidiary
Predecessor:ClickSoftware Technologies, ClickService Software
Founder:Moshe BenBassat
Fate:Acquired by Salesforce
Industry:Business software, Field Service Management, Workforce Management
Services:Workforce management, Field service management

ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.

History

As company

ClickSoftware (previously known as ClickService Software and IET-Intelligent Electronics) was founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel.[1] [2] [3] [4] The company went public on NASDAQ in 2000, during the peak of the dot-com boom.[5]

At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians.[6] [7]

In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.[8]

On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.[9] [10] On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.[11]

On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.[12]

As software

In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.[13]

Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”.[14]

ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.[15]

See also

Notes and References

  1. Web site: Perez-Harpaz . Efrat . 2008-02-04 . ClickSoftware wins Olympics contract . 2025-03-18 . Globes . en.
  2. News: 25 January 2000 . IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service . https://archive.today/20120709041225/http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_25/ai_58935861/ . 2012-07-09 . 24 October 2011 . . . Business Wire.
  3. Web site: Fried. Hadar. ClickSoftware to Raise $45 Mln on NASDAQ Tonight. Globes Israel Business Arena. Genesis Partners. 24 October 2011. 22 June 2000. dead. https://web.archive.org/web/20120330180958/http://www.genesispartners.com/content.asp?page=portfolio_news&id=456. 30 March 2012.
  4. Web site: 16 October 2000 . Dr. Moshe BenBassat, PhD . https://archive.today/20131006220735/http://web.archive.org/web/20120331125456/http://www.twst.com/ceos/cksw.html . 2013-10-06 . 25 October 2011 . The Wall Street Transcript.
  5. News: Zelik. Nir. קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר. 24 October 2011. TheMarker. 21 October 2009. Hebrew. ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million. קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר..
  6. News: 4 February 2008 . ClickSoftware wins Olympics contract . 24 October 2011 . Globes.
  7. Book: Neve Gordon

    . Neve Gordon . Surveillance and Control in Israel/Palestine . . 2011 . 978-0-415-58861-4 . Zureik . Elia . . 153 . Israel's emergence as a homeland security capital . Lyon . David . Abu-Laban . Yasmeen . Neve Gordon . 24 October 2011.

  8. Web site: ClickSoftware Technologies. ClickSoftware Technologies. 5 March 2015. dead. https://archive.today/20150427190913/http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1906212. 27 April 2015.
  9. Web site: Burlington software company to be acquired for $438M . 2017-11-14 . www.bizjournals.com.
  10. News: ClickSoftware Technologies To Go Private in $438 Million Deal. Whiteman. Lou. 2015-04-30. TheStreet. 2017-11-14. en-US.
  11. ClickSoftware Announces Appointment of New CEO . 2025-03-18.
  12. Web site: Salesforce acquires field-service company ClickSoftware for $1.35 billion. Novet. Jordan. 2019-08-07. CNBC. en. 2019-08-07.
  13. Web site: ClickSoftware Technologies. ClickSoftware Technologies. 30 July 2013. dead. https://archive.today/20150427190915/http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1842379. 27 April 2015.
  14. Web site: George . Harvey . Hallberg . Niclas . Karjalainen . Samuli . 2019-10-31 . Salesforce’s $1.35bn Acquisition of ClickSoftware . 2025-06-25 . MergerSight Group . en.
  15. Web site: Khalid . Naeem . 2022-12-13 . Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL . 2025-06-11 . Diabsolut . en-US.

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