LogMeIn Resolve explained

LogMeIn Resolve (formerly GoToAssist & GoTo Resolve)^{[2] [3]} is a cloud-based unified endpoint management platform developed by LogMeIn. The software incorporates remote monitoring and management (RMM) and mobile device management (MDM) features in a single interface.^[4] LogMeIn Resolve is primarily used by IT support teams and managed service providers to perform remote support, device monitoring, and ticketing.

Technology and business development

GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from an IT computer. The two machines are connected through a TCP/IP network. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be passed through highly restrictive firewalls.^[5]

In December 2003, Citrix Systems of Fort Lauderdale, Florida, acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock.^[6] In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist.^[7] GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products.^[7] In May 2025, Acronis announced a partnership that brings native backup and disaster recovery features into the LogMeIn Resolve platform.^[8]

Editions

GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.^[9]

See also

• unified endpoint management
• remote monitoring and management
• mobile device management
• GoTo (US company)

Notes and References

1. https://www.bloomberg.com/profile/person/17292470
2. Web site: GoTo Resolve Reviews & Ratings 2023 .
3. Web site: LogMeIn Returns as GoTo’s IT Portfolio Brand .
4. Web site: LogMeIn Resolve Reviews 2025: Details, Pricing, & Features G2 . https://web.archive.org/web/20250528133122/https://www.g2.com/products/logmein-resolve/reviews . 2025-09-30 . 2025-05-28.
5. Web site: Expertcity . GoToMyPC: Like Being There . Expertcity, 5385 Hollister Avenue, Santa Barbara, CA . 2002 . 2006-04-25 . "GoToMyPC works by using the Internet, Expertcity-hosted secure servers and screen-sharing to enable users connect to their computers from a Web browser."
6. Web site: Stacy Cowley . Citrix buys GoToMyPC maker for $225 million . NetworkWorld, IDG News Service . 2003-12-18 . 2012-01-24 . 2013-05-07 . https://web.archive.org/web/20130507114704/http://www.networkworld.com/net.worker/news/2003/1218citgo.html . dead .
7. Web site: LogMeIn Announces Stockholder Approval in Connection with Merger with Citrix's GoTo Business. CNBC. January 25, 2017.
8. Web site: GoTo and Acronis Partner to Deliver Integrated Data Protection Suite for MSPs ChannelE2E . https://web.archive.org/web/20250528133122/https://www.channele2e.com/news/goto-and-acronis-partner-to-deliver-integrated-data-protection-suite-for-msps . 2025-09-30 . 2025-05-28.
9. LogMeIn Redefines Employee Support with New Product Lineup. GlobeNewswire. October 16, 2018.