Ask questions, get answers, and connect with peers

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

61

franny_vConversationalist

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

20

asked in Admin and settings Q&A

abd_naConversationalist

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

272

12 hours ago

abd_naConversationalist

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

71

19 hours ago

jdemacbookproRookie

asked in MCP server

Expose quote_body, signature_id and should_add_default_signature in MCP create_draft / update_draft - and add forwarding

When Claude creates a reply draft through the Front MCP server, the draft contains only the body text - no quoted thread history and no signature. Front's own Reply button adds both.The Core API already supports this. POST /conversations/{id}/drafts

872

kwalkerConversationalist

AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

216 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

Copilot assistance

1 topic

Analyze with AI

2 topics

MCP server

12 topics

Get help

Ask questions about Front features, getting started on Front, or how to use the community.

Welcome & resources

6 topics

Announcements

118 topics

Admin and settings Q&A

167 topics

Product Q&A

387 topics

Desktop release notes

33 topics

Developers

Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

403 topics

Developer discussion

37 topics

API news & updates

95 topics

Partners

Community topics about Front Partnerships

Welcome

2 topics

Partner news & updates

11 topics

Partner discussion

6 topics

egemenaConversationalist

AI and automatic tagging

Hi Everyone, I am trying to set up Front’s AI features to auto-tag incoming conversations, for example by request type (quote request, booking, shipment update, complaint) and by urgency.Just a few questions for anyone who has tried this: How reliabl

61

franny_vConversationalist

Front MCP use-cases

Hi everyone! I’m curious to hear about how others are using the Front Read-only and/or Admin MCP. Right now, we’re looking at implementing some sort of workflow to proactively alert teams of potential incidents based on ticket/topic volume. What oth

20

Recommendations for New Users

chodgesConversationalist

posted in Product Q&A

What recommendations do you have for any new users coming into Front for the first time? What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

2873

8 hours ago

abd_naConversationalist

asked in Admin and settings Q&A

Can a rule send trashed and spam conversations to a review inbox?

Keeping spam and trash cleanups reviewable: a review inbox with rules?In some teams, supervisors and managers can trash or mark conversations as spam, and the same people have bonuses tied to metrics like volume or resolution rate. I don't want to re

272

12 hours ago

abd_naConversationalist

Closing a ticket only after the customer confirms: a "pending confirmation" step with auto-close?

In some service companies I worked for, an incident ticket was never closed by us alone. When we thought it was fixed, the process sent the customer a message (sometimes through a different channel than the original one) with a link to reply and conf

71

19 hours ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10212New

added idea PRD-I-10212 Show the sending teammate or team name instead of “Bulk Reply” to chat customers — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

jfrancoFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10211New

added idea PRD-I-10211 Show email emoji reactions (Outlook, Gmail) on messages in Front — Idea submitted in AHA and pushed to Insided via API

1

10

5 days ago

rossRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10209New

added idea PRD-I-10209 MCP support for adding file attachments to new or draft replies — Idea submitted in AHA and pushed to Insided via API

1

10

AHA idea https://front.aha.io/ideas/ideas/PRD-I-10208New

abby_schellFronteer

added idea PRD-I-10208 Ability for Account Plans to be bulk added to an account list — Idea submitted in AHA and pushed to Insided via API

1

30

posted in Desktop release notes

felipe_apablazaFronteer

Front Desktop 3.80.1

This release fixes an issue where some third-party OAuth sign-ins did not open in the user’s default browser. Sign-in pages now open as expected.

190