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Can't Paste when running Webroot Identity Shield #2531
Description
I'm really hesitant to enter this cuz no one else seems to be having the problem so the problem must be limited to my system. Or me!
*** I can't PASTE anything inside Brackets. ***
I can copy from Brackets and paste to an external editor but I can't copy/paste from Brackets to Brackets or from external to Brackets. No message or blank line or any indication that there is a problem; no reaction at all when I Ctrl+V.
I'm using Windows 8 Pro and what I think is the latest Brackets download: sprint 18 experimental build 0.18.0-5070 (master ad670de)
Any hints would be much appreciated.
... Ron
Activity
njx commentedon Jan 13, 2013
Very weird. @joelrbrandt mentioned recently that he'd had intermittent problems with Copy...Joel, is it possible that your problems were actually with Paste? (i.e., maybe the copy worked but the paste was failing?)
@RonGit -- can you try using Debug > Show Developer Tools to open a dev tools window in Chrome, then try doing a copy/paste in Brackets and see if you get any exceptions in the console? (If there are any exceptions, there will be a red error icon in the lower right-hand corner of the dev tools window that you can click on to pop open the console if it's not open already.)
RonGit commentedon Jan 13, 2013
I then carried out your Show Developer Tools test. Again paste didn't work but I did get an error icon with these msgs -- looks like something is not being loaded correctly but don't know what to do about it. Thanks for your help.less: parsed file:///C:/Program%20Files%20(x86)/Brackets%20Sprint%2018/www/styles/brackets.less successfully. less-1.3.0.min.js:8
less: css for file:///C:/Program%20Files%20(x86)/Brackets%20Sprint%2018/www/styles/brackets.less generated in 312ms less-1.3.0.min.js:8
less: css generated in 312ms less-1.3.0.min.js:8
Failed to load resource file:///C:/Users/Ron/AppData/Roaming/Brackets/extensions/user/brackets-formatter-extension-master/main.js
[Extension] failed to load C:/Users/Ron/AppData/Roaming/Brackets/extensions/user/brackets-formatter-extension-master
Error
/C:/Program%20Files%20(x86)/Brackets%20Sprint%2018/www/utils/ExtensionLoader.js:103
RonGit commentedon Jan 13, 2013
BTW, I just tried removing all of the Bracket extensions and rebooting but that didn't help. Back to the situation where I can't paste if a browser is open. Interestingly, and as expected I guess, the clipboard contents are retained between browser openings. So with no browser open, if I copy and paste it works. Open browser and paste doesn't work. Close browser and paste works again with the info from the original copy.
joelrbrandt commentedon Jan 14, 2013
@njx That's an interesting question. The behavior I noticed was:
I haven't been able to reproduce it since the standup where I asked about the issue. Next time it happens, I'll try things like pasting into an external editor. However, I believe that last time it happened, I tried pasting again into Brackets (many times) and always got the exact same m lines.
njx commentedon Jan 14, 2013
@RonGit: that's utterly disturbing. I wonder if it's some Windows 8-specific clipboard behavior.
Since Brackets is just built on Chromium, I'm not sure why we would be any different from the browser. This is a total shot in the dark, but if you have both Chrome and IE open, does copy/paste work properly inside of Chrome? (It's also conceivable that there's some bug that's in our version of Chromium that was fixed later on, since we're a few months behind.)
njx commentedon Jan 14, 2013
@gruehle to take a look in his Win 8 VM.
gruehle commentedon Jan 14, 2013
I tried my Win8 VM and everything worked fine. I can copy/paste within Brackets and between an external app and Brackets. I tried with Chrome and IE open in the background.
@RonGit - Are you running the browsers in Desktop mode or Windows 8 mode? I'm running in Desktop mode.
RonGit commentedon Jan 14, 2013
@njx: With both IE and Chrome open, yes -- copy/paste works in Chrome as expected (not in Brackets). On the off chance that it had something to do with Win8Pro, I also installed Brackets on my laptop which is running Win 8 but not the Pro version. No changes though; still can't paste inside Brackets when a browser is open.
Don't suppose the fact that both machines are 64 bit has anything to do with it?
@gruehle: I'm running them in Desktop mode. But for kicks I changed Chrome to run in the-mode-that-shall-not-be-called-Metro but that made no difference.
njx commentedon Jan 14, 2013
As a wise man once said, "I've got a bad feeling about this."
jbalsas commentedon Jan 14, 2013
I think I've hit something similar to what @joelrbrandt explains. I can reproduce it in MacOSX 10.7.4 by doing:
Only about a quarter of the whole file gets pasted, and no errors or warnings on the console.
gruehle commentedon Jan 14, 2013
I'm running 64 bit Win 8 Enterprise, on a VM (using VMWare on my mac). I tried both Admin and Standard accounts, and both worked fine.
@RonGit - Do you have any restrictive security settings on your machine(s)? Do you have other apps or services running that may be interfering with keyboard shortcuts? If you google "paste not working windows 8" there are quite a few hits of people running into similar problems with other apps.
RonGit commentedon Jan 15, 2013
@gruehle: Don't think there are any security settings and no apps/services that are interfering. The keyboard shortcuts work in other programs and I use them all the time. Went through a couple pages of the google you suggested but didn't find anything exactly comparable. Most were about pasting problems in a specific program (e.g., FoxPro) or in Remote Desktop or a VM. As with most of these problems there were replies from people saying they had no problems.
That does bring up a good point though. It seems pretty likely this problem is only on my machines but can we confirm that? Is there anyone following this thread who runs Windows 8 on a Windows PC and for whom Paste works correctly in Brackets?
gruehle commentedon Jan 15, 2013
@RonGit - Thanks, I put a note on the brackets-dev google group to see if others are having the same problem.
https://groups.google.com/forum/?fromgroups=#!topic/brackets-dev/g47TMbGnMog
JTBrinkmann commentedon Jan 16, 2013
I have no problems on Windows 8 Pro using Sprint18 experimental build 0.18.0-5070 (master ad670de)
Pasting works just as expected.
Maybe @RonGit 's problem is related to an extension
8 remaining items
RonGit commentedon Jan 18, 2013
@peterflynn - Yeah, the only references I found were for Java. Anyway, since I adjusted my firewall (Webroot) the problem has been resolved and Paste is working as expected. I'm adding this to the millions of other things in the category "I don't know why it works, but it works" and am moving on. Thanks for your help.
peterflynn commentedon Jan 18, 2013
No problem -- glad to hear it got figured out!
khrome83 commentedon Feb 25, 2013
Webroot has this problem with several text editors.
lawrencepn commentedon Aug 19, 2013
I had the same issue, shut-down Webroot and problem was solved. Thanks for all the trouble and feedback.
peterflynn commentedon Aug 19, 2013
I've filed a ticket with the Webroot team as suggested on their support page about copy/paste problems. Hopefully they'll be able to get Brackets off the 'unknown' list that gets automatically blacklisted by Webroot.
Btw -- that article also indicates some safer workarounds, short of disabling all of Webroot. Fyi if you're running into this problem.
ryanstewart commentedon Aug 19, 2013
@peterflynn did you also mention Edge Code in that request or should I make a separate one?
peterflynn commentedon Sep 3, 2013
@RonGit @lawrencepn @khrome83 I've heard back from Webroot that they've removed the Brackets processes from their "unknown" list. Can you let me know if it's working now?
Note: they said you may need to do a clean uninstall & reinstall of Webroot for this to take effect. If your copy of Webroot is fully up to date and you're still unable to paste, can you try reinstalling to see if that fixes it? Here's a condensed version of their instructions...
Warning: uninstalling and reinstalling may reset any program settings you have personalized, including those for Backup & Sync. Please make sure to check your settings and adjust them as necessary after reinstalling.
(pf: sounds like a drag, so hopefully your already-installed copy will just pick up the update and you won't have to do these steps...)
%PROGRAMDATA%WRDatafolder. If present, rename it toWRData1peterflynn commentedon Sep 3, 2013
@ryanstewart Good catch! I forgot to mention it initially but I just pinged them to ask that they include Edge Code too.
ryanstewart commentedon Sep 3, 2013
@peterflynn did Edge Code get included in that update? Or do I need to make a separate request?
ryanstewart commentedon Sep 3, 2013
Whoops, commented at the same time. Thanks Peter!
RonGit commentedon Sep 3, 2013
Works fine for me. In a few days I’ll be attempting to build a brand new system so will try it then working from a fresh install of Webroot (if I survive the ordeal).
… Ron
From: Peter Flynn [mailto:notifications@github.com]
Sent: Tuesday, September 03, 2013 5:20 PM
To: adobe/brackets
Cc: RonGit
Subject: Re: [brackets] Can't Paste when running Webroot Identity Shield (#2531)
@RonGit https://github.com/RonGit @lawrencepn https://github.com/lawrencepn @khrome83 https://github.com/khrome83 I've heard back from Webroot that they've removed the Brackets processes from their "unknown" list. Can you let me know if it's working now?
Note: they said you may need to do a clean uninstall & reinstall of Webroot for this to take effect. If your copy of Webroot is fully up to date and you're still unable to paste, can you try reinstalling to see if that fixes it? Here's a condensed version of their instructions...
[snip]
peterflynn commentedon Sep 4, 2013
Thanks for the confirmation @RonGit!
jlw-spqr commentedon Feb 21, 2015
It's 2015 and this issue still exists so I figured I'd reply to everyone on how to fix it.
Scenario: Unable to Copy / Paste in Lighttable or Brackets.io & your system has Webroot SecureAnywhere installed and active.
How to restore copy/paste functionality to Lighttable & Brackets.io without uninstalling WebRoot.
khrome83 commentedon Mar 9, 2015
I had this happen to me with Sublime Text 2 and Brackets as well.
I suggest adding exceptions to those applications. It is a bug/feature in Web Root.