Payment options and processes

Wallet

Your Wallet holds your payment methods, including Waymo Cash.

Using Waymo Cash

Waymo Cash is a payment method in our billing system. It can be used in combination with your primary payment method and any promotions to pay for a ride in any of our service areas.

Purchasing Waymo Cash

You can purchase Waymo Cash in the app for yourself or for someone else in the form of a gift card, and it will never expire.

Here’s how to purchase Waymo Cash:

1. Go to Account > Wallet.
2. Under your Waymo Cash balance, select Add money.

Gift cards

Below your Waymo Cash balance, you’ll find the option to buy a gift card. You can choose to send a gift card to any email address; it doesn't have to be associated with a Waymo account.

Gift cards can be redeemed in the Waymo app, and they never expire.

Receiving Waymo Cash

Any Waymo Cash you receive from Waymo will be added to your Waymo Cash balance, but it’ll be considered a credit. 

A credit has an expiration date and won’t be applied to trips you take under your Business profile.

Adding a payment method

You must add a valid payment method before you can take your first ride, even if you plan to use Waymo Cash. 

The Waymo app currently accepts: 

• Apple Pay
• Google Pay
• Major credit cards
  • Visa (including prepaid cards)
  • Mastercard (including prepaid cards)
  • Maestro
  • JCB
  • Discover
  • American Express
  • Diners Club International
  • UnionPay
• Debit cards

More payment info

Troubleshooting payment issues

If you’re getting a payment error, here are some common issues to check: 

• ZIP code: Make sure you’ve entered the correct ZIP code for the card you’re using.
• CVV: Make sure you’ve entered the correct CVV, which is typically the three-digit number found on the back of your credit card. (For American Express, it’s the four-digit number on the front of the card.)

If you're still having trouble, try contacting your card issuer or using a different payment method.

How payments are processed

You may see two pending charges for the same trip.

The first charge is a hold on your account for the amount of your trip’s initial itinerary. It will be reversed after your trip is complete.

The second charge may reflect an updated price due to a change in your trip’s itinerary made after the initial request.

We will settle the second charge after your trip has completed.

Requesting a refund

If you have concerns about your ride, you can request a refund. Depending on the issue, you may or may not be eligible for a refund. 

If you receive a refund, it will go back to your original payment method, which could be split between Waymo Cash and another payment method.

Waymo Cash can’t be converted to cash outside of the Waymo app. For full details, see Waymo Wallet Terms.