How can we help you?
Find answers to commonly asked questions in our Help Center. If help is still needed, select an issue below to get started.
The Waymo support website is currently under maintenance until 9 PM PT.
For help, email support@waymo.com or call 1-844-261-3753.
Still need help?
Chat with an agent about your trip or account.
Report lost item
You can expect a response within 24 hours. For more urgent issues, please call Support at 1 (844) 261-3753.
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Request a refund or credit
Submitting this form will connect you with a live support agent to review your refund request.
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Report a collision
If you were in an accident with a Waymo vehicle, or witnessed one, please fill out this form and our team will contact you soon.
Data submitted will be subject to the Waymo One Privacy Policy.
IMPORTANT: If anyone at the scene needs medical attention, or you feel unsafe at any time, please call 911.
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Exercise your privacy rights
Some U.S. state privacy laws (like the California Consumer Privacy Act (CCPA), Texas Data Privacy and Security Act (TDPSA), and Virginia Consumer Data Protection Act (VCDPA)) and laws in the European Economic Area (“EEA”), the United Kingdom, or Switzerland provide individuals the right to: (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
Under relevant privacy laws, residents located in the United Kingdom, Switzerland and EEA also have the right to: (4) request restriction of processing of your personal information: You have the right to request that we restrict processing of your personal data in certain contexts, so that we can store such data but not further process it, and (5) object to the processing of your personal information for certain purposes: You have the right to request that we stop processing personal data about you in certain contexts (for example, you may opt out of direct email marketing by clicking on the “unsubscribe” link available at the bottom of the messages received).
We want to help you understand your rights and exercise these rights as easily as possible.
Please keep in mind
These requests take time. You may wait up to 30 days (additional time may be needed in some cases, but we will notify you if we need to extend).
We may reach out to you to follow up or ask additional or clarifying questions, or to check that you are who you say you are.
We may be limited in our ability to fulfill a request in some circumstances. For example, we may need to keep some information about you for legal or security reasons, or to continue providing a Waymo service you requested.
Please select the option that best describes you to ensure we provide the correct form for your request.
If you previously worked for Waymo as a full time employee, please contact our HR department.
If you applied to work at Waymo, please contact our candidate support department.
For any other questions or requests please contact privacy@waymo.com.
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Report a concern
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