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Not at all. Open Point’s two products, community engagement (Social Point) and stakeholder relationship management, can be used independently or together. Many of our customers start with one product and add the other as their needs grow. Our team can help you work out the right combination for your organisation.

Yes. Social Point is the new name for Social Pinpoint, now brought together under the Open Point brand. Everything you know and love about Social Pinpoint is still here, the same powerful community engagement tools, the same team and the same commitment to helping you engage your community effectively.

Yes. Consultation Manager is now part of the Open Point platform as our stakeholder relationship management product. The same powerful SRM capabilities you rely on are still here, now brought together with Social Point under one unified platform.

Open Point is built to the highest global security standards. We are ISO 27001 certified, SOC2 verified and AICPA SOC compliant — so you can be confident your data is protected at every level. Our platform also features role-based access controls and full audit trails to ensure only the right people have access to the right information.

Yes. Open Point follows the WCAG Guidelines to guide us on creating accessibility compliant web experiences, with our current target being Level AA compliance. Upon request, a VPAT report for WCAG 2.2 standards, based on VPAT® Version 2.5, is available to provide detailed information on our accessibility conformance.

Yes. Open Point is highly configurable. From custom data fields and workflows to personalised branding, the platform is designed to adapt to the way your organisation works. Speak to our team about the configuration options available for your specific needs.

Yes. Open Point integrates with a wide range of tools including Outlook, Mailchimp, Campaign Monitor, ArcGIS and Mapbox just to name a few. If you use a tool that isn’t on our list, speak to our team about our API integration options.

Open Point is currently available in the United States, Canada, the United Kingdom, Australia and New Zealand. If you are based outside of these regions and interested in Open Point, we would love to hear from you. Get in touch with our team and we will do our best to help.

Your data is stored securely in world-class data centres. Data sovereignty is very important to our customers, so data is always held locally (with backup) in the country that you operate in or in the country where we service your account from. Speak to our team for specific information about data residency options for your region and organisation.

Yes. Open Point is ISO 27001 certified, SOC2 verified and AICPA SOC compliant, independently certified to the highest global security standards. You can find our full security credentials on our platform page.

We are committed to your success beyond implementation. Every Open Point customer has access to ongoing support including a dedicated customer success team, help documentation and regular check-ins to ensure you are getting the most out of the platform. There are also lots of every-day activities that our team can support yours to excel at. Whether you are looking for expert engagement advice on planning your next project, looking for learning or capacity building for your team, or assistance with analysis or reporting of your results, we can help you. Ask any member of the team for help.

Implementation timelines vary depending on the size and complexity of your organisation and the products you are using. Our team will work with you to agree a realistic timeline that gets you up and running as quickly as possible. Speak to our team for a more accurate estimate based on your specific needs.

Yes. Our team can work with you to migrate your existing stakeholder and community engagement data into Open Point as part of your implementation. Data migration is available as a professional service, speak to our team for more information about what’s involved and how we can help.

You do. Your data is yours and yours alone. Open Point will never sell, share or use your data for any purpose other than providing you with the best possible platform experience. You can request a full export of your data at any time.

Yes. In Australia and New Zealand Open Point offers world-class IAP2 training and certification delivered by experienced participation practitioners. Our training program is designed to build the skills and credentials your team needs to plan and execute best practice community engagement. Outside of the Antipodes, we can still help your team learn and grow. Our same highly skilled trainers can help run customised training for your team, just without the IAP2 certificate at the end. Speak to our team for more information about upcoming training programs and certification options.

Beyond IAP2 certification, Open Point offers a range of training options to help your team get the most out of the platform. We can support your team to build their capacity to plan their engagement, run different types of engagement techniques or embed engagement practice into your ways of working. From onboarding and product training to advanced workshops for experienced practitioners, our team is here to support your team at every stage. Speak to our team about the training options available for your organisation.