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1. Preamble
Welcome to our website! We place great importance upon the protection of your data and the protection of your privacy. Following, we want to describe which data we process when, for what purpose, and on which legal basis. With this, we want to explain to you how our services work and how the protection of your personal data is guaranteed.
According to art. 4 para. 1 DSGVO, personal data includes all information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly or indirectly. More information can be found, among others, in art. 4 para. 1 DSGVO.
This privacy policy can be retrieved, saved and printed at any time at https://www.pdf2go.com/privacy.
If we cite our legitimate interest or the legitimate interest of a third party (art. 6 para. 1 lit. f) DSGVO) as the legal basis for the processing of personal data, you have the right of objection under art. 21 DSGVO:
Under art. 21 DSGVO you have the right to
object to the processing of personal data at any time. We will then no longer process personal data for the purpose of direct marketing or any related profiling.
We also do not process your personal data for other purposes after an objection, unless we can provide compelling reasons worthy of protection for the processing, which outweigh your interests, rights, and freedoms or if the processing serves the assertion, exertion or defense of legal claims (cf. Art. 21 para. 1 DSGVO, so-called “restricted right of objection”). In this case, you must state the grounds for your objection which result from your specific situation.
You can also object the processing of your personal data for reasons that arise from your specific situation, after they had been processed for scientific or historical research purposes or for statistical purposes in accordance with art. 89 para. 1 DSGVO, unless the processing is necessary for performing a task in the public interest (cf. Art. 21 para. 6 DSGVO).
In the individual sections, we will also point out the right of objection to you separately (e.g. by using the note: “You have the right of objection”) if this right exists. There, you will also find further information on how to exercise your right of objection.
In order to keep the following privacy policy clear, we refer to information and data privacy statements on external websites in various places by using links (cf. section “Social Networks & External Links” in this privacy policy). We strive to keep the links listed in this privacy policy up to date. Nevertheless, due to the constant updating of the linked websites, it cannot be excluded that some links do not work properly. If you notice such a link, we would be pleased if you could inform us so that we can insert the current link.
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2. Person in charge
The person in charge of the processing of personal Data within the meaning of art. 4 para. 7 DSGVO is:
QaamGo Web GmbH
Fritz-Reichle-Ring 2
78315 Radolfzell
Germany3. Contact person for data privacy
If you have any questions regarding the processing of your personal data, as well as your rights regarding data privacy, please contact:
Jens Bierkandt
E-Mail: time2help@pdf2go.com4. Log-Files
Every time you visit our website, we automatically collect data and information from your device’s system and save them in so-called server-log-files. This data contains information that relate to the identified or identifiable person (here: website visitor). The data is transferred automatically by your respective browser when you visit our website. This includes the following information:
- The time when our website was accessed (request to the server of the host provider),
- URL of the website from which you accessed our website,
- the operating system you are using,
- type and version of the browser you are using,
- IP address of your computer.
The purpose of this processing is the accessibility of our website from your device, and the enabling of a correct display of our website on our device or in your browser. Furthermore, our data is used to optimize our website and ensure the security of our systems. An evaluation of this data for the purpose of marketing does not take place.
The legal basis for the processing is art. 6 para. 1 lit. f) DSGVO. We have a legitimate interest in providing you with a website that is optimized for your browser and in enabling the communication between our server and your device. For the latter, the processing of your IP address is particularly necessary.
The data is stored on our side for 7 days.
The recipients of the data are our server host and our object-storage processor Cloudflare R2 (EU), each of whom works for us in the scope of a data processing agreement. Data is stored in Europe; delivered through a global content delivery network.
Right of objection
You have the right to object.You can inform us about or send your objection at any time (e.g. via e-mail to time2help@pdf2go.com.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
5. Cookies
Our website uses cookies. Cookies are text files that are stored on your device, e.g., to make the use of a website more convenient or to recognize the device of a user and to save settings or similar. In cookies, entries and settings on a website can be saved so that you do not have to enter them each time you visit a website. Cookies contain a so-called cookie ID, which makes an identification of the device the cookie is saved on possible. In detail, we use the following cookies:
- Cookies that contain a randomly generated, concrete identification number which makes you or your device identifiable during your visit to our website. These cookies are automatically deleted at the end of your visit.
- Cookies that contain a randomly generated, concrete identification number which makes you or your device identifiable on our website. On the basis of these cookies, the association of your session is stored. These cookies are automatically deleted after one year.
- Cookies that store key-value-pairs. On the basis of those, settings which you made on our website before, are stored. Among others, this includes your selected language or options used to convert your files. These cookies are automatically deleted after one year.
The purpose of this processing is to make the use of our website convenient for you and to offer you the opportunity to save your settings.
The legal basis for the processing is art. 6 para. 1 lit. f) DSGVO. We have a legitimate interest in providing you with a website that stores your personal preferences and facilitates your visit on our website.
Right of objection
You have the right to object.
In your browser settings you can restrict or completely prevent the use of cookies. You can also prompt the automatic deletion of cookies when a browser window is closed.
You can find out how to delete and change the cookie settings of the most common browsers here:
Google Chrome: Website
Mozilla Firefox: Website
Apple Safari: Website
Microsoft Internet Explorer: WebsiteThe provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
Other services used by us also use cookies. We point out the use of cookies with regard to individual services separately.
6. Information about Google services
On our website we use various services of Google LLC ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
More detailed information about the specific Google services we use on our website can be found following in this privacy policy.
By integrating Google services, Google may collect and process information (including personal data) about you. It cannot be excluded that Google may also transfer the information to a server in a third country.
As stated in Google’s Privacy Shield certification (you can find it under https://www.privacyshield.gov/list by searching for “Google”), Google committed to comply to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework for the collection, usage, and storage of personal data from EU or Swiss member states. Google, including Google LLC and its wholly-owned subsidiaries in the USA, has stated via certification to comply to the Privacy Shield principles. Further information can be found at https://policies.google.com/privacy/frameworks?gl=en.
We ourselves cannot influence which data is collected and processed by Google. However, Google states that, among others, the following information (including personal data) might be processed:
- Protocol data (especially the IP address)
- Location-related information
- Unique application numbers
- Cookies and similar technologies
Information about the types of cookies Google uses can be found at https://policies.google.com/technologies/types.
If you are signed in using your Google account, Google may add the processed information to your account and treat it like personal data, depending on your account settings. To do so, Google does, among others, the following:
- „When you’re not signed in to a Google Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like maintain your language preferences across browsing sessions.
- When you’re signed in, we also collect information that we store with your Google Account, which we treat as personal information.“ (https://policies.google.com/privacy?hl=en)
A direct addition of this data can be prevented by logging out of your Google account or by adjusting the appropriate account settings in your Google account. Furthermore, you can prevent the installation of cookies – if Google sets them – by using the appropriate settings in your browser; however we would like to point out that, in this case, you may not be able to use all functions of this website to their full extent.
You can find out how to delete the cookies in the most common browsers here:
Google Chrome: Website
Mozilla Firefox: Website
Apple Safari: Website
Microsoft Internet Explorer: Website
Further information can be found in Google’s privacy policy, which can be found here:
Information about Google’s privacy settings can be found at https://privacy.google.com/take-control.html.
PDF2Go's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
7. Usage of Google Analytics
On our website we use Google Analytics, a web analysis service provided by Google Inc. („Google“), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”, which are text files that are saved on your device and that enabled the website to conduct an analysis of the websites you visited. Google Analytics may also use so-called web beacons (invisible graphics). Via these web beacons, information such as the visitor traffic on a website can be evaluated. The information about the usage of our website (including the IP address of the users) generated by cookies and web beacons are transmitted to and stored by a Google server that might be located in the USA or other third countries. This information might be shared by Google with Google’s contract partners.
Information on Google’s existing Privacy Shield certification and other relevant data relating to Google’s processing of data in the scope of using Google services can be found in this data processing declaration in paragraph “6) Information about Google services”.
The following types of data is processed by Google:
- Online identifiers (including cookie identifiers)
- IP address
- Device identifiers
In addition, you can find more detailed information about the processed information at https://policies.google.com/privacy?hl=en#infocollect under “Information Google collects”, as well as at https://privacy.google.com/businesses/adsservices/.
We only use Google Analytics with IP anonymization enabled (“anonymize IP”). This results in the shortening of your IP address by Google within member states of the European Union or other states that are part of the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is transmitted to one of Google’s servers in the USA and shortened there.
Furthermore, we concluded a contract of order processing with Google for the use of Google Analytics (art. 28 DSGVO). Google processes the data on our behalf in order to evaluate your usage of the website, to compile reports about the website activity for us, and to provide us with further services relating to website and internet usage. Google might transfer this information to third parties when required by law or if third parties process this data on Google’s behalf.
By integrating Google Analytics, we pursue the purpose of analyzing the user behavior on our website and being able to react to it. This enables us to continuously improve our offer.
The legal basis for the processing of personal data described here is art. 6 para. 1 lit f) DSGVO. Our legitimate interest for this is the great benefit for our offer that is provided by the functions described above. The statistical evaluation of the user behavior enables us to react and optimize our offers according to the interests of our customers in particular.
Within the scope of order processing, Google is entitled to commission subcontractors. You can find a list of these subcontractors under https://privacy.google.com/businesses/subprocessors/.
Right of objection
You have the right to object. To do so, you can prevent the processing of your data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
You can also prevent the acquisition by Google Analytics by clicking on the following link. An opt-out cookie is set, which prevents the future acquisition of your data when visiting this website: Deactivate Google Analytics
Furthermore, you can change your cookie preferences (e.g. deleting cookies, blocking cookies, etc.). More information about this can be found under “5) Cookies”.
The processed information is stored for 26 months and will be deleted automatically at the end of this period.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
8. Usage of DoubleClick by Google (Google Ad Manager)
This website uses Google Ad Manager, a web analysis service provided by Google Inc. („Google“), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
DoubleClick For Publishers uses so-called “cookies”, which are text files that are saved on your device and that enabled the website to conduct an analysis of the websites you visited. Furthermore, DoubleClick For Publishers uses so-called web beacons, small pixels or graphics. The information generated by the cookies, if applicable in conjunction with the web beacons, about the use of this website (including the IP address of the users) are transmitted to and stored by a Google server that might be located in the USA or other third countries.
Information on Google’s existing Privacy Shield certification and other relevant data relating to Google’s processing of data in the scope of using Google services can be found in this privacy policy under paragraph “6) Information about Google services”.
The cookies might also contain so-called cookie IDs. They are individual character sequences that serve the attribution of the cookies. They can be used to, e.g., record so-called “conversions”. These allow to determine to what extend subsequent browser activities show relations to ads, for example, if a purchase was made from same browser on which a corresponding ad was placed.
The cookies set by DoubleClick For Publishers serve the purpose of analyzing the user behavior for marketing purposes, for example, to place relevant ads and to evaluate the success of the ad campaigns.
The data processed by us in the scope of DoubleClick For Publishers are also processed by Google as an additional responsible party. The details are regulated at https://privacy.google.com/businesses/controllerterms/ and can be viewed there by you.
By integrating DoubleClick For Publishers, we pursue the purpose to reach our users in the best possible way with our advertisements, to portray user behavior, and to enable us to react to user behavior, as well as to analyze user behavior for marketing purposes, to, for example, place relevant ads for you and to evaluate the success of advertising campaigns.
The legal basis for the processing of personal data described here is art. 6 para. 1. lit. f) DSGVO. Our legitimate interest for this is the great benefit for our offer that is provided by the functions described above. Through optimized advertising campaigns, we reduce our divergence loss and improve the reach of our advertising media. Further, Google has a legitimate interest in the processed (personal) data in order to improve their own services.
Right of objection
You have the right to object.
You have the possibility to disable the setting of DoubleClick cookies. All you need to do is click on this opt-out link to place a DoubleClick deactivation cookie in your browser.
Furthermore, you can change your settings for personalized advertising at https://adssettings.google.com and set the corresponding opt-out cookies.
Also, you can change your cookie preferences (e.g. deleting cookies, blocking cookies, etc.). More information about this can be found under “5) Cookies”.
The processed information are stored for as long as they are necessary for the intended purpose or for as long as it is legally required.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
9. Usage of Google AdSense
On our website, we also use the functions of the online advertising service Google AdSense. Google AdSense is a service of Google Inc. ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google AdSense is a Google service that displays Google advertisements from advertisers on third-party websites. By integrating Google AdSense we provide Google with appropriate advertising space o our website.
Google AdSense uses so-called “cookies”, which are text files that are saved on your device and that enabled the website to conduct an analysis of the websites you visited. Google AdSense may also use so-called web beacons (invisible graphics). Via these web beacons, information such as the visitor traffic on the pages of this offer can be evaluated. The information generated by cookies and web beacons about the usage of our website (including your IP address) and the delivery of advertising formats will be transmitted to and stored by a Google server that might be located in the USA or other third countries. This way, Google can reconstruct on which websites the usage of advertising media took place in order to be able to allocate a commission to the website operator.
Information on Google’s existing Privacy Shield certification and other relevant data relating to Google’s processing of data in the scope of using Google services can be found in this privacy policy under paragraph “6) Information about Google services”.
Through the integration of Google AdSense, we pursue the purpose of being able to offer you interest-based advertisements, and to be able to finance our offer through the successful use of advertising media. For this, we are using the option “contextual-only advertisements” from Google AdSense. This means that Google will broadcast advertisements based on the content of our website and not on the interest profile created by you. Therefore, an analysis of your data for the purpose of profiling does not take place here. However, Google also uses cookies and web beacons in the scope of the “contextual-only advertisements” to prevent abuse, compile statistics, and prevent multiple visits.
The legal basis for the processing of personal data described here is art. 6 para. 1. lit. f) DSGVO. Our legitimate interest for this is the great benefit for our offer that is provided by the functions described above. We have a legitimate interest in presenting you with contextual advertisement on our website in order to achieve the highest possible success rate of the advertising media.
The data will only be stored as long as it is necessary for the provision of this function. You can find the Google Advertisment Privacy Policy here: https://policies.google.com/technologies/ads
Right of objection
You have the right to object. To do so, you can decide to disable all the Google Advertisement Cookies by clicking on: https://www.google.com/settings/ads/onweb/optout
In addition, you have the possibility to deactivate the interest-based ads from Google according to the instructions in the following link: https://support.google.com/ads/answer/2662922?hl=en
Furthermore, you can change your cookie preferences (e.g. deleting cookies, blocking cookies, etc.). More information about this can be found under “5. Cookies”.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
10. Usage of Google reCAPTCHA
This website uses Google reCAPTCHA (hereinafter reCAPTCHA), a captcha service of Google Inc. („Google“), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google reCAPTCHA serves to ensure that entries made on our website are actually made by real persons and not automated, e.g., via software (so-called robots).
For this purpose, reCAPTCHA (No CAPTCHA reCAPTCHA) displays a clickable checkbox “I’m not a robot” to you. To do so, reCAPTCHA analyzes the behavior of a user as soon as they visit the website based on different characteristics. If necessary, you will also be shown various images after clicking on the checkbox, which you have to assign to a given image subject by clicking on the relevant images.
The integration of reCAPTCHA takes place via an interface (“API”) to the Google services. By integrating reCAPTCHA, Google may collect and process information (including personal data). It can not be ruled out that Google also transfers the information to a server in a third country.
reCAPTCHA uses so-called “cookies”, which are text files that are saved on your device and that enabled the website to conduct an analysis of the websites you visited. Furthermore, reCAPTCHA also uses so-called web beacons, small pixels or graphics. The information generated by cookies, possibly in conjunction with the web beacons, about the usage of our website (including your IP address) will be transmitted to and stored by a Google server that might be located in the USA or other third countries.
Information on Google’s existing Privacy Shield certification and other relevant data relating to Google’s processing of data in the scope of using Google services can be found in this privacy policy under paragraph “6) Information about Google services”.
More information about how reCAPTCHA works can be found at: https://developers.google.com/recaptcha/
Via the integration of reCAPTCHA, we pursue the purpose of determining whether inputs on our website are made by a real person or a bot.
The legal basis for the processing of personal data described here is art. 6 para. 1. lit. f) DSGVO. Our legitimate interest for this is the great benefit for our offer that is provided by the functions described above. The automated check of whether a real person or a bot is making an entry accelerates and facilitates our workload and improves the level of reliability of the entries made. Furthermore, it prevents misuse. In addition, Google has a legitimate interest in the collected (personal) data in order to improve its own services.
Right of objection
You have the right to object.
Furthermore, you can change your cookie preferences (e.g. deleting cookies, blocking cookies, etc.). More information about this can be found under “5) Cookies”.
The processed information will only be stored as long as it is necessary for the purpose it was processed for.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
11. Web analysis tool Matomo
On our website, we use the open-source software Matomo (formerly PIWIK). Matomo is offered by Matomo.org. It is provided primarily by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand.
Matomo is a web analysis tool which serves the analysis and evaluation of our website and its users. In particular, we utilize Matomo to log and analyze the surfing behavior of the users of our website.
Matomo is exclusively executed on our servers (within the scope of our hosting contracts, we have concluded an SDV with the web hoster, so that all processing of data is exclusively bound by instructions and processed on our behalf only), so that the data is not disclosed to third parties, and the data processing takes place on our own servers. Data is stored in Europe; delivered through a global content delivery network.
The integration of Matomo takes place on our website by loading an appropriate java script and an image tracker. Likewise, Matomo sets a cookie to identify your device.
In the context of the usage of or the call to our website, including all our single pages and sub-pages, the following data is processed by us in particular:
- One byte of the IP address of the calling system of the user
- The accessed website
- The website from which the user accessed the called website (referrer)
- The sub-pages called from the called website
- The time spent on the website
- We use Matomo with the default settings. You can find out which data is processed at https://matomo.org/faq/general/faq_18254/.
You can find more information on how Matomo functions at https://matomo.org/why-matomo/ and https://matomo.org/docs/
The purpose of processing the personal data is to analyze and evaluate the surfing behavior of our users. This way, we can continuously improve our offer.
The legal basis for the processing of personal data described here is art. 6 para. 1. lit. f) DSGVO. Our legitimate interest for this is the great benefit for our offer that is provided by the functions described above. The statistic evaluation of the user behavior enables us, in particular, to react and optimize our offer in best interest of our users.
Right of objection
You have the right to object.
You can deactivate Matomo any time using the dedicated button. Further processing of this data is stopped by this. If you deactivate Matomo using the dedicated button, the deactivation is carried out by setting an additional cookie. However, Matomo will be used again if this cookie is deleted.
Furthermore, you can change your cookie preferences (e.g. deleting cookies, blocking cookies, etc.). More information about this can be found under “5) Cookies”.
The processed information will be stored for 26 months and automatically deleted after the end of this period.
For further information on data handling in connection with Matomo, please refer to Matomo’s privacy policy: https://matomo.org/privacy-policy/.
Information about Matomo’s privacy settings can be found at https://matomo.org/docs/privacy/.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
12. Use of our services
When you use our service, we process different information, including personal data. If you upload a file to our service in order to convert it, the data will be processed by us. In addition to the data you provide as a file, we process the following data of yours during uploading and conversion:
- IP address
- date and time
The link to download the generated file is generated randomly and cannot be guessed. The generated file can be downloaded a maximum of 10 times. Access is automatically blocked after 24 hours, optionally also immediately. At the latest, the files are physically deleted after 72 hours. No realizamos copias de seguridad de los archivos que nos transmites para la conversión. Se guardan copias de seguridad cifradas de nuestras bases de datos durante un máximo de 60 días.
The purpose of the processing of the data provided by you is to make our conversion function available for you. The purpose of collecting and processing additional data during the conversion (e.g. IP address) is to enable us to prove any misuse of our service and to record the conversion.
The legal basis for the processing of personal data in the context of the conversion is art. 6 para. 1. lit. b) DSGVO.
The legal basis for the processing of other personal data (e.g. IP address) is art. 6 para. 1. lit. f) DSGVO. Our legitimate interest for this is to be able to track and prevent misuse of our service. The other data (in particular the IP address) is deleted as soon as they are not longer required for the purpose of their acquisition.
The recipients of the data are our server host and our object-storage processor Cloudflare R2 (EU), each of whom works with us within the scope of a data processing agreement. Data is stored in Europe; delivered through a global content delivery network.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
13. Browser extension
We offer a browser extension for PDF2Go for Google Chrome, Microsoft Edge and Mozilla Firefox. This section describes the data it transmits to us; section 12 applies to files transmitted for conversion.
The extension transmits to us:
- Files you convert, with the file name, target format and your conversion settings: files you select in the extension window or drag onto it, files you open from your device, and a PDF displayed in your browser when you start a conversion from it.
- Web addresses (URLs) you hand over from the context menu, when you choose one of our entries for a page, link, image or video: the extension opens our website with that URL so the file can be converted.
- Sign-in data (optional). If you sign in, a browser window shows our account page, where you enter your credentials or use one of the sign-in providers offered; the extension then receives an access token and a refresh token and retrieves your user id, e-mail address, plan and credit balance. Conversions made while signed in carry your access token, go to a different one of our servers and count against your account.
- Technical data. An identifier of your installation and its device token, an identifier used to assign your conversions, your IP address, the date and time of a conversion, and which extension function and browser family it came from.
- Usage statistics. When the extension is installed, updated and opened, the steps of a conversion, the error and limit messages it shows and the steps of signing in and out, each with the extension version, the browser and its version and a random identifier of your installation created for these statistics; while you are signed in, they are linked to your account. When you remove the extension, the page that then opens is told the browser and the extension version. In Mozilla Firefox, all of this is sent only if you allow technical and interaction data in the extension's settings.
- Cookies on our own web domain. One holds the password authorising the download of your converted file – your account's download password when you are signed in – and is deleted when you close your browser; a second is a visitor identifier, generated at random and valid for one year, set when a PDF displayed in your browser is handed to our website. See section 5.
- E-mail attachments. In Gmail, the single attachment you select for conversion. Using the button in the message-writing window, the single file you pick in your browser's file dialog, which is converted and attached to your message.
The purpose is to provide the conversion function you requested and, where you sign in, access to your account (art. 6 para. 1 lit. b) DSGVO). The identifiers and your IP address are processed to enforce usage limits and prevent misuse; the legal basis is art. 6 para. 1 lit. f) DSGVO, our legitimate interest being the protection of our service. The usage statistics show us how the extension is used and which errors occur; the legal basis is art. 6 para. 1 lit. f) DSGVO, our legitimate interest being to find errors and improve the extension, and in Mozilla Firefox your consent (art. 6 para. 1 lit. a) DSGVO), which you can withdraw at any time in the extension's settings.
Files transmitted by the extension are stored and deleted exactly as described in section 12: the download link is generated randomly, access is automatically blocked after 24 hours, and the files are physically deleted after 72 hours at the latest. No realizamos copias de seguridad de los archivos que nos transmites para la conversión. Se guardan copias de seguridad cifradas de nuestras bases de datos durante un máximo de 60 días. Data is stored in Europe; delivered through a global content delivery network.
An access token is valid for one hour and is renewed using the refresh token, which is replaced at each renewal and expires after one year at the latest; we record the tokens we issue. Tokens, your user id, e-mail address, plan and credit balance stay on your device until you sign out or uninstall; the installation identifiers stay until you clear the extension's data. Signing out does not withdraw an issued token – to end access immediately, use “Manage Integrations” in your account.
The recipient is our server host, who works with us under a data processing agreement; a third party is involved only if you choose one of the sign-in providers offered. We do not sell your data or use it for advertising. Other recipients are named elsewhere in this privacy policy, in particular Cloudflare.
PDF2Go's use and transfer of information received from Google APIs, including Gmail attachments accessed through the extension, adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Removing the extension deletes its storage, including the tokens, your user id, e-mail address, plan and credit balance, and the installation identifiers; its cookies you delete in your browser's settings. Data on our servers is deleted within the periods in section 12; you may also contact the data privacy contact in section 3.
14. Desktop application
We offer PDF2Go as a desktop application for Windows and macOS.
Your files stay on your device. Conversion in the desktop application is performed entirely locally on your computer. The files you convert, and their contents, are not transmitted to us and not transmitted to any third party. The processing described in section 12 does not apply to the desktop application.
The application does transmit the following data:
- Sign-in data (optional). Using the application without an account is possible. If you sign in, the application opens our account page in your system browser, where you enter your credentials or use one of the sign-in providers offered; it then receives an access token and a refresh token and retrieves your account details, including your e-mail address and your plan. The tokens are stored on your device in your operating system's keystore, or, where none is available, only for as long as the application is running. Signing out deletes them on your device but does not withdraw a token already issued – to end access immediately, use “Manage Integrations” in your account.
- Device identifier. A machine identifier derived from your computer, used to manage your licence or trial period.
- Usage statistics. The name of an action you perform in the application, its associated parameters, whether you are signed in, and technical characteristics of your device (operating system, amount of memory, CPU model, number of threads and clock speed). Parameters that look like a password are removed in the application before transmission, so that, for example, a password you set on a protected PDF never leaves your device.
- Error reports. If the application encounters an error, a technical error report is transmitted so that we can correct the fault. Before transmission the application removes personal data from the report, in particular your user name, the names and paths of your documents, and e-mail addresses. If the application terminates unexpectedly, the operating system additionally produces a technical memory image (a "crash dump") which is transmitted unfiltered and may contain fragments of the document that was open at that moment. Error reporting is active by default and can be switched off at any time in the application's settings; switching it off also stops the transmission of crash dumps. In addition, the application reports the start and the end of each session so that we can tell how often errors occur in relation to use.
- Update check and product information. When it starts, the application asks our servers whether a newer version is available and retrieves product information to display. This request carries the device identifier described above.
The purpose of this processing is to provide the application and the functions you have requested, to manage licences and trial periods, to correct faults and to improve the application. The legal basis for providing the application and managing your licence is art. 6 para. 1 lit. b) DSGVO. The legal basis for the device identifier, usage statistics and error reports is art. 6 para. 1 lit. f) DSGVO; our legitimate interest is to prevent misuse of trial periods and to ensure and improve the technical operation of the application.
You can uninstall the application at any time. Data already held on our servers is deleted as soon as it is no longer required for the purpose of its collection; you may also contact the data privacy contact named in section 3.
15. Mobile applications
We offer PDF2Go as a mobile application for Android and iOS.
In the mobile applications we process the following data:
- Files you choose to convert. Files you select in the app, or a photo or video you record for that purpose, are transmitted to our conversion servers. The processing, storage and deletion described in section 12 applies to them in addition and without change.
- Device permissions. Depending on the function you use, the app asks for access to your camera, your photo and media library, or your microphone. Access is used only for the file you select or record at that moment. To let you pick a file, the app displays the contents of your photo and video library on your device; nothing from your library is transmitted to us other than the file you select.
- Sign-in data (optional). Using the app without an account is possible. If you sign in, the app opens our account page in a browser window, where you enter your credentials or use one of the sign-in providers offered; it then receives an access token and a refresh token and retrieves your user id and your e-mail address. The tokens are stored in your device's encrypted keystore and are available only while the device is unlocked. Signing out deletes them on your device but does not withdraw a token already issued – to end access immediately, use “Manage Integrations” in your account.
Files transmitted for conversion are deleted within the periods stated in section 12.
The purpose of this processing is to provide the conversion function you have requested and, where you sign in, to give you access to your account. The legal basis is art. 6 para. 1 lit. b) DSGVO.
We do not sell data from the desktop or mobile applications, we do not use it for advertising, and we do not pass it to any third party other than the processors named in this policy. You can uninstall the app at any time.
16. Registration & use of paid services
You have the possibility of creating a user account with us. The data that has to be provided by you and which is processed by us result from the registration form. This, in particular, includes your first name, last name, and e-mail address.
When sending the message, the following data is also processed:
- Your IP address
- Date and time of sending
After registration, we will send you an e-mail containing a link for the double opt-in procedure. This will activate your account. The date of this activation is also saved.
The purpose of the processing is to provide you with a user account that you can later use for transactions on our site. Furthermore, you can view your purchases in your user account.
The other personal data processed during the sending of the registration (IP address, date and time of sending) serve to prevent misuse, and to document the awareness of our privacy policy.
The legal basis for the processing is our legitimate interest according to art. 6 para. 1. lit. f) DSGVO. We have a legitimate interest in providing you with a user account to make our service more convenient and your shopping experience with us more pleasant. Furthermore, we have legitimate interest in preventing or being able to prove the misuse of our registration function. Finally, we have legitimate interest in recording the awareness of our privacy policy.
Furthermore, you have the possibility to book different paid services. Here, we process the personal data provided by you during the registration for the processing and fulfillment of contracts. The legal basis is art. 6 para. 1 lit. b) DSGVO.
The processed information will only be stored as long as it is necessary for the purpose it was processed for or for as long as it is legally required.
The processed information will only be stored as long as it is necessary for the purpose it was processed for or for as long as it is legally required.
If we base the processing on our legitimate interest, you have the right to object.
Right of objection
You can send or inform us about your objection at any time (e.g. via e-mail to time2help@pdf2go.com).
The provision of personal data is neither required by law nor by contract but it is necessary for the conclusion of a contract. The lack of provision results in us not being able to provide you with a user account and a contract cannot be concluded.
17. Login via social networks
We offer you the possibility to log in to our website by using an existing social media account. You can log in or register using Google, Apple or Microsoft.
Using the used plug-ins, you can transfer data with the help of your existing profile. If you register with us using the plug-in, an additional registration on our site or the creation of a user account is not necessary.
If you click on the respective social network button on our website, you will be redirected to the respective registration page via a pop-up window. This login pages are provided by the operators of these networks.
After logging in to your profile, a connection is made between our website and your profile. After the completion of the process, your appropriate profile data will be transferred to our website. This, in particular, includes the following data:
- name
- e-mail address
The data transmitted may vary depending on the user or may exceed the data mentioned above.
To prevent an unconscious data collection by these networks, the plug-ins are initially inactive on our side. If you want to use the plug-in, you have to activate it first. With the first time activation (clicking on it), you enable the data collection and processing by these networks.
The purpose of processing the data is to process the registration process as well as the integration of the transmitted data to create a user account.
The legal basis for the processing of personal data as described above is art. 6 para. 1 lit. b) DSGVO.
In addition, we have a legitimate interest in the collection and processing of (personal) data according to art. 6 para. 1 lit. f) DSGVO. By processing this data, the networks can, in particular, further develop and improve their services.
The processed information will only be stored as long as it is necessary for the purpose it was processed for or for as long as it is legally required.
The provision of personal data is neither required by law nor by contract but it is necessary for the conclusion of a contract. The lack of provision results in us not being able to provide you with a user account and a contract cannot be concluded.
18. Payment via PayPal
You have the possibility to pay via PayPal. Upon completion of your order, you will be redirected to the website of the payment provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg („PayPal“). When paying via PayPal, information (including personal data) is transferred from us to PayPal and processed by PayPal for the purpose of payment processing. When paying via PayPal, the following data is transferred to PayPal in particular:
- Price
- Name of the product
- Unique user ID (whole number)
When accessing the PayPal website or services of PayPal, PayPal sets cookies on your device. PayPal uses these cookies, among others, to identify you as a customer, to personalize PayPal services, contents, and ads, as well as to evaluate the effectiveness of advertisement, and to ensure the security of your account. You may refuse the use of cookies by selecting the appropriate settings in your browser, provided that these cookies aren’t used to prevent fraud or to ensure the security of websites managed by PayPal. However, we would like to point out that in this case you may not be able to use all functions of PayPal to the full extent.
You can view PayPal’s current privacy policy here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full?locale.x=en_IE
As part of the transaction, we receive the following data from PayPal:
The purpose of the data processing is the processing of the payment process and the contract.
The legal basis for the processing of personal data in the payment process and the processing of the contract is art. 6 para. 1 lit. b) DSGVO. For this, the data is stored only as long as it is necessary for the implementation and processing of your order and the fulfillment of legal storage periods.
The provision of personal data is required for the conclusion of a contract. The lack of provision results in the contract not being able to be concluded.
19. Payment via Credit Card
You have the possibility to pay via credit card. In order to process your payment, we use a third-party payment processor called Stripe. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. We do not retain any personally identifiable information or any financial information such as credit card numbers. When paying via credit card, the following data is transferred to Stripe in particular:
- Price
- Name of the product
- E-mail address
You can access their privacy policy via the following link: https://stripe.com/privacy
Stripe’s European services are provided by Stripe Payments Europe Limited (“Stripe Payments Europe”), located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.
The purpose of the data processing is the processing of the payment process and the contract.
The legal basis for the processing of personal data in the payment process and the processing of the contract is art. 6 para. 1 lit. b) DSGVO. For this, the data is stored only as long as it is necessary for the implementation and processing of your order and the fulfillment of legal storage periods.
The provision of personal data is required for the conclusion of a contract. The lack of provision results in the contract not being able to be concluded.
20. Cloudflare
On our website, we are using the Cloudflare service. Cloudflare is a service of Cloudflare, Inc., +1 (650) 319-8930, 101 Townsend St, San Francisco, CA 94107, USA, which also provides this service.
Cloudflare is a so-called content delivery network which enables us to reduce the access time on our website. Our static data (e.g. images, CSS, JS) are hosted on servers by Cloudflare, whereby our data is transmitted to different Cloudflare servers at different locations. When accessing our website, the content is automatically downloaded and provided from a nearby server location. Therefore, you can regularly access the content of our website more quickly.
It cannot be ruled out that, by doing so, data might be accessed by servers outside the EU (e.g. USA). Within the scope of an order processing agreement, Cloudflare processes your (personal) data on our behalf and according to our instructions.
An overview of the used server locations in Cloudflare’s network can be found at: www.cloudflarestatus.com
As stated in Cloudflare Inc.’s Privacy Shield certification (you can find it under https://www.privacyshield.gov/list by searching for “cloudflare”), Cloudflare Inc. committed to comply to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework for the collection, usage, and storage of personal data from EU or Swiss member states. Cloudflare Inc. has stated via certification to comply to the Privacy Shield principles. Further information can be found at https://www.cloudflare.com/security-policy/.
Furthermore, Cloudflare offers increased security and can detect and counter attacks on our servers quickly.
The purpose of the processing of personal data is to increase the liability and access speed of our website, to improve security, to prevent or detect attacks on our website at an early stage, and thus to improve the overall usage.
The legal basis for the processing of personal data described here is art. 6 para. 1. lit. f) DSGVO. Our legitimate and necessary interest for this is to improve the quality of our services and the security of our website, as well as ensuring a quick and reliable usage. In addition, it is in our legitimate interest to ensure the stability of our servers, as well as to be able to compensate for variations of the utilization.
Right of objection
You can send or inform us about your objection at any time (e.g. via e-mail to time2help@pdf2go.com).
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision may result in you not being able to use our website entirely or to its full extent.
21. Newsletter
You have the possibility to subscribe to our newsletter on our website.
The newsletter is administered directly by us and stored on our servers.
When you subscribe to our newsletter, we process the following information (including personal data) from you:
- E-mail address
- Date and time
- IP address
- Type of action (subscription, un-subscription)
- Name
The recipients of the data are our server host and our object-storage processor Cloudflare R2 (EU), each of whom works with us within the scope of a data processing agreement. Data is stored in Europe; delivered through a global content delivery network.
We analyze the success and reach of our newsletter (campaigns). At the same time we evaluate whether you open a newsletter and/or if you read or opened the Newsletter.
For this purpose we set and store cookies and web beacons in order to enable statistic surveys, and to establish interest profiles. That way it is possible for us to understand how you react to individual newsletters from us (e.g. if you have opened the newsletter).
By subscribing to the newsletter, you consent to the processing of your personal data (art. 6 para. 1 lit. a) DSGVO), whereby we secure the subscription via a double opt-in procedure:
In the first step, you enter the mandatory data (e.g. e-mail address) and thus consent to the processing of your personal data by ticking the appropriate box. In the second step, you will then automatically receive an e-mail with a confirmation or activation link, which you should also confirm or activate. That way we ensure that the e-mail address entered on our website is, in fact, yours.
The collection and processing of the user’s e-mail address serves the purpose of delivering the newsletter. The collection and processing of further personal data as part of the registration process serves the purpose of preventing the misuse of our newsletter or the e-mail addresses used. In addition, the processing described above serves to enable us to prove that you have given us your consent.
The processing of cookie and measurement data serves the purpose of tracking the success and reach of our newsletter.
The legal basis for the processing of personal data that is required for the technical provision of the newsletter, as well as the processing of cookie and measurement data, is your consent according to art. 6 para. 1 lit. a) DSGVO.
The legal basis for the processing of further personal data is our legitimate interest according to art. 6 para. 1 lit. f) DSGVO. We have a legitimate interest in being able to prove that you have given us your consent. Furthermore, we have legitimate interest in being able to prevent or prove misuse of our newsletter.
In order to be able to display the proof of consent and the proof of subscription in a legally compliant manner, we keep the following data on the events subscription, change, confirmation, and delivery of the newsletter for each user profile which is generated with an e-mail address confirmed by the double opt-in procedure:
- date and time
- IP address
In addition, we process the following information (including personal data) from you within the scope of your usage of our newsletter (receipt of the newsletter):
- E-mail address
- Name
- Date and time
- IP address
- Type of action (opening of the newsletter, clicking on links)
Your rights:
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Right of revocation
Right of revocation
You have the right to revoke your consent at any time without affecting the legality of processing carried out on the basis of your consent given until revocation. You can send or inform us about your revocation of consent at any time (e.g. via e-mail to time2help@pdf2go.com).
You can also revoke your consent simply by clicking on the appropriate link in our newsletter (“Unsubscribe”).
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Right of objection
If the processing of your data is not covered by the consent (especially protocol files), you have the right to object.
Right of objection
You have the right to object.
You can send or inform us about your objection at any time (e.g. via e-mail to time2help@pdf2go.com).
Furthermore, you can change your cookie preferences (e.g. deleting cookies, blocking cookies, etc.). More information about this can be found under “5) Cookies”.
The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected for. Your registration data will therefore be stored only as long as the newsletter subscription is active. Tracking and cookie data are deleted after 7 days. If you do not confirm the e-mail address as part of the double opt-in procedure, your registration will be deleted automatically after 72 hours.
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision would result in us not being able to provide you with the newsletter.
22. Application
On our website, we offer you the opportunity to apply for job offers and send us the application via e-mail.
If you are using this means to contact us, your e-mail address and the information resulting from the message text and application itself will be processed.
The purpose of processing your e-mail address is to process the application and to be able to answer the applicant’s request and to contact them. The purpose of processing the personal data resulting from your application documents that have been sent in by you is to be able to find a suitable applicant.
The legal basis for the processing of your e-mail address is art. 6 para. 1 lit. f) DSGVO. It is our legitimate interest to provide you with the possibility to contact us at any time and to answer your inquiries. The legal basis for processing the personal data resulting from the application are art. 6 para. 1 lit. b), Art. 88 para. 1 DSGVO, and §26 para. 1 BDSG-neu.
The personal data will be processed only for as long as it is necessary for the fulfillment of the purpose (recruitment procedure). The application e-mail and the sent documents will be kept until a decision for or against the applicant has been made, and they will be deleted afterwards, at the latest after 24 months.
If we base the processing of your data on our legitimate interest, you have the right to object:
Right of objection
You have the right to object. You can send or inform us about your objection at any time (e.g. via e-mail to time2help@pdf2go.com).
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision would result in us not being able to process your application.
23. Making contact
You have the possibility to contact us by mail, phone, fax or e-mail.
If you contact us via mail, we may, in particular, process your address data (e.g. last name, first name, street, place of residence, postal code), date and time of receipt of the mail, as well es any data resulting from your letter itself.
If you contact us via phone, we may, in particular, process your telephone number. as well as, if necessary and on request, your name, e-mail address, time of call, and details of your inquiry within the scope of the conversation.
If you contact us via fax, we may, in particular, process the fax number or the sender identification, as well as the data resulting from the fax.
If you contact us via e-mail, we, in particular, process your e-mail address, the time of the e-mail, as well as the data resulting from the message text (including attachments if applicable).
The purpose of processing the data mentioned above is to process the contact request, answer the inquiry, and get in contact with the requesting party.
The legal basis of the processing of personal data as mentioned above is art. 6 para. 1 lit. f) DSGVO. Our legitimate interest is to provide you with the opportunity to contact us and to answer your requests.
Personal data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. Support requests will be deleted after 24 months at the latest.
Right of objection
You have the right to object. You can send or inform us about your objection at any time (e.g. via e-mail to time2help@pdf2go.com).
The provision of personal data is neither required by law nor by contract, and it is not necessary for the conclusion of a contract. You are also not obliged to provide personal data. However, the lack of provision would result in you not being able get in contact with us or that we can not get in contact with you.
24. Social networks & external links
In addition to this website, we also maintain presences on different social media networks, which you can reach via the corresponding button on our website. If you visit such a presence, personal data might be transmitted to the provider of the social network.
We want to point out that user data is also transferred to a server in a third country this way, and they can thus be processed outside of the European Union. US vendors certified under the privacy shield are committed to comply with EU privacy standards. Further information can be found at https://www.privacyshield.gov/Program-Overview.
It is possible that, in addition to the storing of data that you have specifically entered in the social medium, further information might also be processed by the provider of the social network.
In addition, the social network provider might process the most important data about the computer system from which you visit them – for example your IP address, the type of processor you are using, and the browser version including plug-ins.
If you are logged in with your personal user account of the respective network while visiting such a website, this network can assign the visit to this account.
The purpose and scope of the data collection by the respective medium as well as further processing of your data there, as well as your rights in this regard can be found in the respective terms of the respective people in authority, e.g. below:
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Facebook (Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA):
- For pages: Agreement on joint processing of personal data (art. 6 para. 1 DSGVO) https://www.facebook.com/legal/terms/page_controller_addendum
- Facebook privacy policy: https://www.facebook.com/about/privacy/,
- Opt-out possibility: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.com/
- Privacy shield certification: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
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Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA):
- Privacy policy: https://twitter.com/de/privacy
- Opt-out possibility: https://twitter.com/personalization,
- Privacy shield certification: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active
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Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA
- Privacy policy and Opt-out possibility: https://help.instagram.com/155833707900388
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Google and YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA):
- Privacy policy: https://policies.google.com/privacy,
- Opt-out possibility: https://adssettings.google.com/authenticated,
- Privacy shield certification: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
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LinkedIn, Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
- Privacy policy: https://www.linkedin.com/legal/privacy-policy
- Opt-out possibility: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
- Privacy shield certification: https://www.privacyshield.gov/participant_search https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
We also want to point out that our website contains further links to external websites, whereby we have no influence on the processing of data on these external websites.
25. Data security
We secure our website and other systems through technical and organizational measures against loss, destruction, access, alteration or distribution of your data by unauthorized persons. Despite regular checks, however, complete protection against all dangers is not possible.
26. Changes of the privacy policy
Changes in law or in our internal processes may make it necessary to adapt this privacy policy.
In case of such changes, we will notify you about this above the heading “Privacy Policy”.
27. Revocation
You have the right to revoke your consent at any time with effect for the future, without affecting the lawfulness of the processing carried out on the basis of your consent until the point of revocation.
28. Rights of affected parties
In general, you have the following rights:
- Right to information (art. 15 DSGVO)
- Right to rectification (art. 16 DSGVO)
- Right of objection (art. 21 DSGVO)
- Right to erasure (Right to Be Forgotten) (art. 17 DSGVO)
- Right to limitation of processing (art. 18f. DSGVO)
- Right to data transferability (art. 20 DSGVO)
For inquiries of this kind, please contact time2help@pdf2go.com. Please note that we must ensure that inquiries of this kind are actually from the person in question.
You have the right to complain to a data protection supervisory without prejudice to any other administrative or judicial remedy.
Automated decision making does not take place on our website.
Privacy Policy for our Facebook Page Insights
Facebook Ireland Ltd („Facebook“) provides us, as operators of a Facebook page, so-called „Facebook Insights“ („Insights“). These Insights consist of different statistics that provide us information about the usage of our Facebook page. Detailed information about this can also be found at https://www.facebook.com/business/a/page/page-insights.
To create these statistics, different information (including personal data) provided by you is processed by Facebook. The personal data is processed by Facebook and us as common people responsible under art. 26 DSGVO. Following, we provide the essential information of the agreement between Facebook and us (https://www.facebook.com/legal/terms/page_controller_addendum) according to art. 26 DSGVO for you.
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Denomination of the common people of responsibility
Commonly responsible for the processing are
Facebook Ireland Ltd
4 Grand Canal Square
Dublin 2
Irelandand
QaamGo Web GmbH
Fritz-Reichle-Ring 2
78315 Radolfzell
Germany -
Responsibility with respect to the processing of Insight data
The primary responsibility (transfer of all duties of the DSGVO) of the processing of data has been assumed by Facebook. This especially involves:
- Facebook assumes the necessary information obligations (e.g. art. 13 DSGVO)
- Data subject rights can be asserted against Facebook (e.g. claims of disclosure or cancellation, objection against data handling or withdrawal of potentially given agreements; cf. Paragraph “V. Data of subject rights”)
- Guarantee of technical and organizational measures of data processing
Under www.facebook.com, Facebook keeps comprehensive information with regard to the data processing (art. 13 DSGVO) on hand. To give you an overview of the crucial information, in the scope of this privacy policy, we refer to the contents provided by Facebook as well.
Despite the agreed upon primary responsibility of Facebook, you can of course assert your interests against us directly within the scope of the DSGVO.
We immediately forward the request to Facebook via a forum designated for these matters.
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Legal basis for the processing
The legal basis and the purpose of the data processing by Facebook can be consulted at https://www.facebook.com/about/privacy/legal_bases as well as at https://www.facebook.com/about/privacy/legal_bases.
Our legal basis for the processing of Insights Data is our valid interest in accordance to art. 6 para. 1 lit. f) DSVGO. We have legitimate interest in reconstructing the user behavior on our Facebook page.
That way, we are, in particular, able to assess the range and efficiency of our campaigns, posts, and other activities via the processed statistics. This allows us to conduct an adequate, ongoing optimization of our website and offers. This also represents the purpose of the processing for us.
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IV. Data processing on a Facebook page
Facebook can process the following data in particular:
- User interaction (click behavior, posts, likes, video views, page views, etc.)
- Cookies
- Demographic features (age, gender, state, etc.)
- IP address
- System and device information (e.g. type of browser, operating system, etc.)
The exact processing of your data when visiting our Facebook page depends on whether you have a Facebook account or not. If you have an account on Facebook, Facebook can link your data to your account permanently to learn more about you that way.
Even if you do not have a Facebook account, Facebook can store your data. This may be done by using cookies. Here, this refers mostly to small text files that are saved on the respective device. Different kinds of information are written into these text files, so they can be read again at a later point in time. Thus, Facebook can save and process data about you even if you do not have a Facebook account. More detailed information about Facebook’s cookie policy can be found at https://www.facebook.com/policies/cookies/.
In the scope of the usage of Insights, we obtain only anonymized statistics about the usage of our Facebook page from Facebook. For us, it is merely visible how many users conducted certain interactions, not which user did a particular interaction. The statistics of Insights data does not allow any statistical interference to the user.
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V. Data of subject rights
Fundamentally, you have the following rights:
- Right to information (art. 15 DSGVO)
- Right to rectification (art. 16 DSGVO)
- Right of objection (art. 21 DSGVO)
- Right to erasure (Right to Be Forgotten) (art. 17 DSGVO)
- Right to limitation of processing (art. 18f. DSGVO)
- Right to data transferability (art. 20 DSGVO)
You have the right to revoke your consent at any time with effect for the future, without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.
You can assert these rights directly against Facebook or against us (cf. Section “II Responsibility with respect to the processing of Insight data”). If you want to assert your rights against us, please contact us using the e-mail address time2talk@pdf2go.com and describe your specific request as detailed as possible.
You have the right to object with regard to the processing of cookies. You can exercise this right, e.g., as follows:
In your browser settings, you can restrict or completely prevent the setting of cookies. You can also prompt the automatic deletion of cookies when closing the browser window.
You can find information on how to delete cookies and change the cookie settings in the most common browsers here:
- Google Chrome: Website
- Mozilla Firefox: Website
- Apple Safari: Website
- Microsoft Internet Explorer: Website
Under https://www.facebook.com/policies/cookies/ you can also adjust the settings of using cookies. In the sections "If you have a Facebook account” (Facebook account available) and “Public” (no Facebook account available), you will find information on how to object the processing via Facebook.
You can determine the storage time of the cookies via your browser by displaying the cookie information (usually, this s done by clicking on the “i” next to the address bar, e.g. in Firefox or Google Chrome).
This text is copyright protected. The project is supported by several lawyers.
Status: March 2023
