Get Tech Help

Hours exceptions may apply. Holidays & Campus Closures | University Operational Status

Email & Chat

Email @email or chat online.
8:30 a.m. - 10 p.m. Monday - Friday
10 a.m. - 10 p.m. Saturday and Sunday

Phone

Call (413) 545-9400
8:30 a.m. - 5 p.m. Monday - Friday

In-Person Support

Visit the IT Service Desk in Campus Center room 225, which is just off the main concourse in the indoor walkway between the Campus Center and the Student Union - near the Blue Wall's extended seating area.

8:30 a.m. - 7 p.m. Monday - Friday
No appointment necessary
Save your spot - check-in online

Hours & Information

8:30 a.m. - 5 p.m. Monday - Friday 

In-person consultation by appointment only. Email or call to schedule.
Hours exceptions may apply. Holidays & Campus Closures | University Operational Status
For more information, see umass.edu/it/eds.

Email

Email @email

Phone

Call (413) 545-4048

For instructional design support, see Instructional Design, Engagement and Support (IDEAS). 

For technical questions about using Canvas, 24/7 support is also available from Instructure.
More Canvas support resources

If you have:

• Received or responded to a suspicious message
• Provided sensitive information or something of value to someone you don't trust
• Experienced other security issues

Contact the security team at @email.

If you suspect someone may have unauthorized access to a device or system containing university data (through malware, physical access, or other means), email @email.

If you believe a device containing university data has been lost or stolen, email @email.

If you suspect a compromise or unauthorized access to credit card information, contact the campus ecommerce representative immediately at [email protected] to initiate the appropriate response, pursuant to the acquiring bank and card brand incident response procedures.

For general questions, support and training with assistive technology tools, or to schedule an appointment, contact @email

W.E.B. Du Bois Library, Lower Level, Room 43

The DAC is equipped with some assistive technologies one can use only in the computer lab, such as Dragon Naturally Speaking and OCR scanning tools. 

The DAC is open following the Du Bois library schedule, and staff are available to help by appointment.

Feel free to drop in when the center is open, or email @email to schedule an appointment.

• Students: Contact Disability Services.
• Faculty & Staff: Contact Employee Accommodations and Absence Support Team.