FAQ
Photo by Monique Carboni.
We want to make sure the experience you have attending our performances is welcoming on every level.
Here are answers to some frequently asked questions.
Where do New Group Productions Take Place?
The Theater at St. Clement’s at 423 West 46th Street, New York, NY 10036
When is the lobby open?
Our lobby is open 90-minutes prior to performance start times. For evening performances of The Adding Machine, the lobby will close at 9:15pm. For matinee performances of The Adding Machine, the lobby will close at 4:15pm.
Is the Theater at St. Clement’s Accessible?
Like many older buildings in New York, St. Clements is not yet fully ADA accessible. There are two flights of stairs from the entrance to the theater, and additional stairs to access the bathrooms and some seats. For more information and latest updates, please visit our accessibility page.
Accessibility is a top priority for us as we develop long-term renovation plans. We are consulting with accessibility partners and members of the disability community to design a master plan that ensures equitable access for all patrons and artists. In the meantime, we’ll continue offering accessible performances — including ASL-interpreted, open-captioned, relaxed, and audio-described performances — as part of our ongoing commitment to inclusion. For more information, please email [email protected]
How do I purchase tickets?
ONLINE – Select the show you want tickets to on our Current Season Page
BY PHONE – Call The New Group Box Office at 917-935-4242
Tuesday-Thursday 12-5pm
Saturday 2:30-5pm
Closed Friday, Sunday, Monday
BY EMAIL – Email the Box Office at [email protected]
Why does The New Group Charge a Facility Fee?
All tickets include a nonrefundable $3 Facility Fee regardless of the purchase method. Fees are displayed at the beginning of the purchase pathway in accordance with the New York Arts and Cultural Affairs Law (§ 25.07) and the FTC Junk Fee Rule. The facility fee is waived for pick-your-price and subscriber tickets.
Facility Fees go towards maintaining our venue including cleaning, staffing and venue upgrades. For more information, please email [email protected].
What is your Ticket Exchange and Refund Policy?
Subscribers may exchange tickets free-of-charge up to 48 hours before the originally scheduled performance (pending availability). This courtesy can be utilized once per production, and exchanges requested within 48 hours cannot be accommodated.
Single tickets may be exchanged for a fee of $5 per ticket up to 72 hours before the originally scheduled performance (pending availability). This courtesy is not guaranteed, and exchanges requested within 72 hours cannot be accommodated.
Please contact our Box Office at 917-935-4242 (Tuesday-Thursday 12-5pm, Saturday 2-5pm) or email us at [email protected] for assistance.
Unless stated, thenewgroup.org is the authorized seller of tickets to all The New Group productions and digital events. The New Group cannot assist with tickets purchased from a third-party seller.
The New Group reserves the right to amend or discontinue these ticketing policies at any time. All ticket and membership sales are final.
Do I need to make an account to purchase tickets?
Yes, when you purchase tickets, you must create an account so we have contact information to let you know about the show, and can contact you in the case of a cancellation.
What happens if I can’t remember my log-in information?
Try using the “Reset Password” link on the main log-in page.
If that doesn’t work and you need further help logging into your account, please contact The New Group Box Office at [email protected].
I have a subscription. How do I use my subscription benefits?
As a subscriber, you can reserve your free subscriber tickets and purchase discounted companion tickets online, by phone and in person. To access your benefits online, log into your account using the same email address you used to purchase your subscription.
Once you are logged in, go to your account and click buy tickets. Choose your subscriber tickets. You can choose Standard (Pink), Value (Red), or Premium (Purple) seating. Please note, there is a $15 ticket upgrade fee for all Premium (Purple) seats.
After you select your seats, you will be shown the value of the seats before your membership is applied.
Your membership benefits will appear once you get to the checkout process. During the checkout process you will also be asked if you would like to donate, share any access needs you may have, and confirm how you would like to receive your tickets.
How do I update my email and mailing contact preferences?
We regularly update our email mailing list to make sure we’re excluding all customers who have requested to no longer receive emails from us.
If you want to receive emails or mailings from us, fill out this form.
If you want to unsubscribe to our emails or mailings, please email us at [email protected] and we’ll get you resubscribed.
Are there group rates offered for New Group productions?
The New Group does offer special rates for regular and student groups of 10 or more. Email [email protected] for more information.
Need More Information?
Contact the box office at [email protected] or at 917-935-4242. We will be sure to get back to you as quickly as Email and Voicemail are checked daily.
Box OFfice Hours
The New Group Box Office is available via voicemail and email:
- Tuesdays-Thursdays: 12 PM – 5 PM
- Friday-Monday: Closed
Voicemail and email are checked daily.
Will Call tickets are available at the box office beginning one hour prior to curtain.
